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Frequently Asked Questions
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When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
My Spectrum App
Information & questions about using the My Spectrum App
Discussion List
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Trouble with bill payHave tried multiple times to pay my bill on the app and keep getting different error messages. Trie…
Can someone help me asap?I have been trying to pay my bill online, through my app, and have been trying to call every possib…Answered Closed Cantgetaholdofany1 44 views 1 comment 0 pointsStarted By Cantgetaholdofany1Most recent by Lyn_T
My Spectrum App error 'failed to get data'My spectrum app under services has started showing " failed to get data's on everything but mo…Answered ✓ Closed choprdoc_1 283 views 27 comments 0 pointsStarted By choprdoc_1Most recent by choprdoc_1
Unable To Log In (Legacy Brighthouse account)Decided to share this in case other legacy Brighthouse customers are experiencing the same problems…
Is Chat working for anyone right now?using the My Spectrum app to try to chat, it shows a "Please log in to continue" message …
Answered Closed uyedak001 35 views 2 comments 0 points
Error message 'Unfortunately, My Spectrum has stopped' ?Every since the update on 6/07 i cant use the my spectrum app anymore i have delete it redeloaded i…
How can I pay my bill on line?how i can pay my bill on line my acct#<redacted> My name is: Amy Murillo
How do I apply for affordable connectivity plan?I received an offer for the affordable connectivity plan. with his plan , I pay nothing but the 19…Answered ✓ Closed Fenimore1 93 views 1 comment 0 points
How long do I have to return a set top box?I need to return the tv box. How many days do I have to avoid getting extra charges?
How do I apply for a home land phone?I currently have Spectrum Internet Service and now want to purchase a home land phone.
How do I make a payment on my account?how do i make a paymentAnswered ✓ Closed dwinchellsr 225 views 1 comment 2 pointsStarted By dwinchellsrMost recent by Randy_S
Spectrum app on ipad no longer shows DVR iconAfter an app update on my ipad air, the dvr icon is gone. I cannot watch dvr shows on ipad any mor…
Router configuration without app?There's any way to go into my router configuration without the app? The app it's just useless, I ne…Answered ✓ Closed LuisanaMoran 1.5K views 1 comment 0 pointsStarted By LuisanaMoranMost recent by James_M
There is obviously a problem with the spectrum app on iPad.There is obviously a problem with the spectrum app on iPad. Instead of putting your customers throu…
My Spectrum App - What is Customized Device Agreement? - AnsweredCustomized Device Agreement shows up whenever I try to sign in and claims I am using a device that …
The My Spectrum App hasn't worked in MonthsThe My Spectrum App hasn't worked in Months on my android phone I contacted spectrum about it they …
Can My Spectrum app handle multiple accounts?I have two houses, and two Spectrum accounts. Can I access both from the Spectrum app?Answered Closed RustyCradle 4.6K views 1 comment 0 pointsStarted By RustyCradleMost recent by James_M
My Spectrum App: My AccountYou can use the My Spectrum App to view your account information, subscribe to outage notifications…
