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Frequently Asked Questions
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When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
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Discussion List
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Warehouse backlogI went into the store on Tuesday and ordered an iPhone 13 mini. I was told that it was currently av…
Feedback about marketing mailersI am very happy with my internet service but I have some feedback. Please stop sending me mail that…
Service outagesI am wondering if it’s my connectivity in my community or if it’s just really poor service and con…
I just called Spectrum & they don't have a deal with Sony to have the Spectrum TV appWow well I just got a 2021 Sony Bravia X85j model with the Google play store on it & wouldn't y…
My account is all screwed up.I purchased a Samsung Galaxy Note 20 5g approx 23 months ago, I am making payments. I have never mi…
Why are spectrum customer representatives so rude? Why are accounts lost when moving?I moved and accepted an offer to combine internet and mobile. This is where the nightmare began. E…Answered Disappointed100M 18 views 1 comment 0 pointsStarted By Disappointed100MMost recent by James_M
Awesome support and information providedI had the pleasure of speaking with a representative this evening by the name of Schyler, who was a…
Recent speed bumpThanks for raising the speed it would be nice if the upload speed got a similar bump.
About TV Volume/loudnessI watch START TV.... Volume set to 25 I watch ME TV Volume set to 45 Same volume/loudness level i…
FeedbackI recently had to help my grandma lower her bill and I spoke to a representative, whose name I beli…Answered Closed Livelaughlove 42 views 1 comment 0 pointsStarted By LivelaughloveMost recent by Randy_S
It's not just your appIt's not just your app that is out but since your computer system refuses to let me report that you…Answered ✓ Closed ddrake812 62 views 1 comment 0 points
Plans to offer Google Pixel 6a?Hoping so! I know I and a lot of others are big fans of the "a" series by Pixel. Thanks f…
Who do I call for a line down?I work for a local utility company, and we are having a major problem getting in contact with someo…
New firmware boxes watching live eventsI have a DVR box with the new firmware installed & with the old firmware on the old boxes you g…Answered Closed Diverdan316 20 views 2 comments 0 pointsStarted By Diverdan316Most recent by Diverdan316
Cloud DVR needs improvements.Currently the duration of recordings can only be set to 365 days or until space is needed. It would…
Suggestion for Spectrum Moving ServicesTwo things that I find absolutely absurd about moving while using Spectrum: I have to create a new …
Netgear CM1000v2 FirmwareSpectrum needs to update the firmware on the Netgear CM1000v2. It is extremely out of date: Comcas…Answered ✓ Closed ShirBlackspots 90 views 1 comment 0 pointsStarted By ShirBlackspotsMost recent by Heather_T
TV plan pricing on website?Hi, I am a current spectrum internet customer. Any time I choose any option on your site relating t…
Is there a way to position the DVR progress bar at the top of the screen?During playback of a recorded sports program it would be very nice to be able to toggle the positio…
