Managing & Using your Spectrum Account
Tips on managing your account online.
Are Spectrum's online monthly statements slow to be posted online?Hello. Each monthly's bill is dated on the 4th. Today is the 5th and still no new online statement…Answered AntDude 15 views 1 comment 0 pointswhy can't i log in to spectrum ?why can't i log in to spectrum ?Answered davidtilley111 21 views 1 comment 0 pointsAutomatically upgraded credit card's date?Weird/Odd. Got and activated a new CC with its same numbers and new expiration date, but spectrum.n…ant 9 views 3 comments 0 pointscancel service.Hi. To cancel my Spectrum cable service, should I call Spectrum first or just take the cable box …Closed tomx2 12 views 4 comments 0 pointsIs there a way to check for rented movies before the new bill?I couldn't find it in the web account. Thank you for reading and hopefully answering. (Image)Closed ant 13 views 3 comments 0 pointsI Get an Error Message When I Try to Log In(Image) It shows me this when I click to log inI am unable to log into my account to pay my interne…Closed Penguin277 3 views 1 comment 0 pointsBilling area does not offer a way to pay by checking?Hi, I have been paying my Spectrum, previous TWC bill, online for 20 years. Today, I went online to…Closed psongman 7 views 2 comments 1 pointError - Unable to Process ANY PaymentThis has been happening ever since the new site went live, when on earth is it going to be fixed…Closed TheTekHeads 24 views 11 comments 0 pointsAll my bill payees offer ebills -- EXCEPT SpectrumFirst, yes, I know Spectrum offers an auto-debit service called AutoPay. That's not what I need. I …Closed alan3 19 views 2 comments 0 pointsYou Are Already logged on in another sessionI was on the Spectrum Mobile website using my iphone. I was at the checkout portion of the page. I …Closed blazer 87 views 1 comment 0 pointsPlease enable Mint / Charter Communications (Spectrum) SyncPlease allow for Mint to sync with everyone who requests access. I know this topic was touched on b…Closed rvliskiuq 11 views 1 comment 0 pointsCannot view billing statements without first knowing account security codeRegardless of whether I login to view my bill via the app or the web, I have to enter my account se…Closed cb_2367 70 views 4 comments 2 pointsChanging services on a legacy TWC accountI haven't been on the forums for a couple of years and in the interim, Spectrum has taken over TWC.…Accepted Answer Closed glenvee 65 views 13 comments 0 pointsMy Spectrum Account Page issueI was prompted to update my primary contact information when logging into the new my account page. …Closed toolman1990 2 views 1 comment 0 pointsShowing device serial numbersThe show devices on the web interface to Spectrum used to show the model and serial number for devi…Closed HFiedler 18 views 1 comment 0 pointsAdding Second Person to Paper BillIs it possible to add a second person to my paper bill? The reason is that my girlfriend needs a pr…Closed SunsetBuckeye13 87 views 3 comments 0 pointsAnnoying Spectrum appWhy does the app ask you if you want to continue with Spectrum after about 3-4 hrs of watching? Alw…Closed Dmarullo 4 views 2 comments 0 pointsUsernameI wish to change my username, but Cust. Sevice told me that I cant't. I will need to delete my acco…Accepted Answer Closed JKelly 6 views 1 comment 0 pointsSettop box status unknown?Why does My Account say my Samsung set top box status is "Unknown"? If I click to refres…Closed Desiree 20 views 6 comments 0 pointsLogin loopI'm stuck in a login loop. It seems pretty common. I've recently moved. Help?Closed imkusa 4 views 1 comment 0 pointsUnable To view Account Billing or Account InfoI'm a new spectrum customer and ordered Internet for apartment. I've gotten my security code and ve…Accepted Answer Closed Omar_C 23 views 2 comments 0 pointsMy Account Web Site Not Working CorrectlyI've had problems all day 5/30 with the my account web site not loading properly on multiple browse…Accepted Answer Closed wickerberry 3 views 7 comments 0 pointsUnable to retrieve your account information - Error Code: NOSTMTSI just opened my account yesterday but I can't see anything on my account because of the error. I n…Closed DrLeoSpaceman 4 views 1 comment 0 pointsUnable to retrieve account information. Error Code: NO_ACCOUNTReference ID: QDM72-YCLWN-7DMR4-6TEU3-KRS35 I can't login to my account. What does no account mean…Accepted Answer Closed zhijiech 10 views 3 comments 1 pointRe: Unable to retrieve account information, Error Code: STMTINFO@James_M I am still receiving an error when trying to access my account: We were unable to retr…Closed sandydk79 4 views 1 comment 0 pointsOnline account deleted without reasonMy online account (setup 4 years ago ) was deleted sometime in the past few months without my knowl…Closed Ash_G 5 views 1 comment 0 pointsUnable to retrieve account information, Error Code: STMTINFOI'm tryng to pay my bill online at self service portal, but have an error =======================…Closed fksm 7 views 4 comments 1 pointCan't log in to my spectrum (redirect loop)This is my first and only account, opened about 13-16 days ago in Louisville ky. I can't log in on …Accepted Answer Closed Mcnutt94 20 views 1 comment 0 pointsAccount OwnerPurely by coincidence my wife is listed as the account owner. I am the one managing things and fixi…Accepted Answer Closed jhiller5 11 views 3 comments 0 pointsThis service has encountered an unknown error. Please try again later. Error code: -329988974 -Is there anyone else still getting this error? I don't want to have to call in and wait on line to …Closed PhilV 3 views 1 comment 1 point