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Archives for December 2022
Discussion List
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Internet speed great but trying to log into url destination drops packetsI have been using Spectrum from my mother's house for over a month to work from home. So 10 days ag…Answered ✓ Closed Anitabreak 48 views 1 comment 0 pointsConnection to my VPN provider is failingI was using IVPN last week with no problems. My mobile provider (not Spectrum) still works. Spectru…Answered ✓ Closed IMccullough 160 views 13 comments 0 pointsIntermittent Connection / VPNThis discussion was created from comments split from: Have high ping no idea what to do?.Random DisconnectsI have had several tech visits this year for ransom disconnects and very low Upload Speed (needed f…Answered Closed ElPasoMike 127 views 2 comments 0 pointsHave high ping no idea what to do?I had a problem with high ping under load on my internet and am at a loss here. Recently found that…Answered ✓ Closed Freek245 97 views 2 comments 0 pointsSlow (almost non-existent) upload, especially at night, for the past month.For the past month my internet has been really struggling in the speed department. I'm not getting …Answered ✓ Closed jdmuno0903 59 views 1 comment 0 pointsWhy am I being contacted about 'Proactive Maintenance'?Spectrum keeps contacting me about some unknown issue they’re having with my equipment. I have thre…Answered Closed Ede_Lu 155 views 8 comments 0 pointsPing Stability Issue due to Bad Server in Routing?I appear to be having ping stability issues due to a bad hop in the ISP networking. See Ping Plotte…Answered ✓ Closed InternetIssues 111 views 5 comments 0 pointsConfiguring a second Sagemcon router as a Wifi extenderl recently upgraded my Spectrum Internet wireless router to the latest updated service, and it requ…Answered ✓ Closed AnthonyJK 55 views 3 comments 0 pointsWhy such a slow speed the last week .I am the only one home. During Christmas. Use 1 device at a time. I have noticed the speed going do…Answered Closed darkthings 76 views 2 comments 0 pointsSpectrum Internet VPN availability for desktop and mobile phones?Hello, I'm wondering if there are Spectrum Internet VPN apps for Windows and MAC desktops and iPhon…Answered ✓ Closed hand123 69 views 2 comments 0 pointsRouter Speed Lower Than Internet SpeedI just took my RAC2 router back to Spectrum. While I'm paying for 300 mps, the router was only pr…Answered Closed old_texan 98 views 4 comments 0 pointsDoes the current issue router in San Antonio require a cell phone?After my last Q was answered, I decided to take the old RAC2V1k router back to Spectrum for a later…Answered ✓ Closed old_texan 68 views 4 comments 0 pointsSelf-Registration Unexpected ErrorHello, I opened my Spectrum Internet account last weekend and cannot self-activate to save my lif…Answered ✓ Closed mwells3214 170 views 8 comments 0 pointsWill Spectrum provide a Better Router?I'm on my 2nd RAC2V1K router. It's locked of course, but that's not the problem. The problem is …Answered ✓ Closed old_texan 114 views 1 comment 0 pointsHow can I get a different modem model?I currently have the ES2251, with my own router/WiFi. I have had several service calls because mo…Answered Closed ElPasoMike 99 views 4 comments 0 points