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Frequently Asked Questions
( Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Spectrum Archives: 2020 - Present
Archives for August 2020
Discussion List
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Does the Sagemcom SAC2V2S have 2.4 GHz and 5GHz? How do I turn them on?I went to Spectrum and exchanged my router to one that they tell me is the most recent router avail…Answered ✓ Closed Yish 48.8K views 20 comments 1 point
App not workingSpectrum App does not work with our TV, we are wireless having Apple TV. All other Apps work on thi…Answered Closed mxgray 2.1K views 1 comment 0 points
Have a dvr remote will not ff, pause and record all of a suddenI have a dvr I can watch shows I recorded and for pause etc, but I can not pause rewind record on l…Answered ✓ Closed Ilvshells 11.9K views 2 comments 1 point
Spectrum Should Show Links to Digital Tier 1 and Digital Tier 2 Channels in TV OptionsGuys, I am submitting a Feedback Request. There is a little known option that Spectrum has that is …Answered Closed Satch 8.4K views 3 comments 2 points
Apple TV ACF-9000 error codeI am getting ACF-9000 error. I have unplugged the modem and router twice, restarted the Apple TV de…Answered ✓ Announcement Closed C_Kurdt 21.6K views 9 comments 1 point
Why is the Spectrum App blocked on Firestick and Fire TV?I am an Amazon customer and a Spectrum customer. I do not want to use Roku. I cannot understand why…Answered Announcement Closed jeccleston 14.8K views 5 comments 8 points
Spectrum TV App won’t connect via wifi on any device... How to fix? SOLVED - Reboot the ModemThe app will connect if I turn on cellular data, but not via wifi. I’m not sure if it’s just not c…Answered ✓ Closed MidwestJulie 3.4K views 2 comments 5 points
How to revert to previous channel listings?When I launch the Spectrum app it defaults to "All Channels" instead of previous channels…Answered ✓ Closed bdenegar 3.7K views 7 comments 4 points
Why the default change👎So this past Monday the Spectrum app started defaulting to channel 1. Why? I usually watch a couple…Answered ✓ Closed StormyKnight 10.6K views 1 comment 1 point
Brand new remote and Box, pause/Play button does not work.I received a brand new box and remote (remote SR-002-R/URC1160) (Box Arris DCX3520e-M). The Remote …Answered ✓ Closed Perdue125 5.2K views 4 comments 0 points
Is HBO Go no longer supported? SOLVED, now it's HBO MAXI can no longer see spectrum as a provider when trying to log in to HBO Go? Did something happen?Answered ✓ Announcement cdb2001 379 views 2 comments 6 points
