Community Support — Spectrum Community

If the service is out this long…

tmo1983 — Wed, 13 May 2026 01:48:48 +0000

Spectrum,

Your customer base expects more. We pay good money for reliable internet, and when it’s actually working, it’s great! However, the service goes out several times a month and when it does it’s down for hours. We ought to get some kind of discount for all the hours we cannot access your service.

Bury cable never show

Sopissed — Fri, 08 May 2026 22:31:17 +0000

How do you get Spectrum to actually come bury cable 400' wrapped around my neighbors house ? For 2 months every time I call they give me a date how about 2 weeks out and then they never show up and then I called back and then they get me two more weeks out and then I called back and then they put it out about a week and a half and then I call back and then they put me out again they don't ever come? Has to be someone who works there that can get this done , very unprofessional ! Anyone I can call

Consistent Evening Packet Loss & Throughput Collapse - New Smyrna Beach Area (Since 4/30)

robdr — Thu, 07 May 2026 15:24:58 +0000

Hello,

I am looking for help regarding a consistent, time-of-day-based service degradation that began around April 30th.

Prior to 4/30, service was stable. Since then, I am seeing massive spikes in packet loss (up to 60%) and a corresponding collapse in throughput every evening during peak hours.

Observed Symptoms:

Packet Loss: Spikes between 11am to 6pm.
Throughput: Drops from a stable 500+ Mbps to sub-100 Mbps (and occasionally near zero) during these loss events.
Equipment: EU2251.

I have attached a graph showing the 30-day trend. You can clearly see the transition from stable service to the current daily failure pattern starting at the end of April.

Thank you.

What was this tech doing???

TheLambFamily — Wed, 06 May 2026 21:41:14 +0000

so yesterday afternoon I noticed that there was a spectrum tech working down the road. He was in and out of a neighbors house, so it was their service call. An hour later when I was leaving for work I saw him working up on the pole. 20 minutes later I get a notification from my camera that someone’s in my front yard. I look at the video and the tech appears to walk up onto my front step and take a picture of my driveway, my kids were out playing around the corner in my driveway, I certainly hope he didn’t take a picture of my kids…..

I want a refund

perfectstorm09 — Mon, 04 May 2026 19:55:29 +0000

I had a transfer or service to my new address and a tech come did my service never told me to send in my old box. None of this was discussed or no email sent to me about this so they kept my old account charging me twice a month without me even knowing it I just now today and spectrum said there was no way to get me a refund this is not my fault y’all didn’t cancel or terminate the service at my old address. That is not my fault. Y’all need to take some responsibility for your actions. Y’all were supposed to cut my old service off. I want my . I was getting billed twice a month for seven months so tally it up and send me my money.

What is the Community Direct Support Category?

James_M — Fri, 25 Sep 2020 15:05:05 +0000

The category “Community Direct Support” is intended to be a parking lot for questions or issues that need additional assistance. A moderator will move a post or discussion to this category as a temporary spot, then reach out to the Community member for additional information, usually account related information. Any requests for private information will occur in a private message visible only to Spectrum employee moderators and the customer member. Once the issue is addressed or resolved, the question or discussion will be moved to the appropriate category.

Members should not use this category to post questions.