Connectivity — Spectrum Community

Should these lines be buried?

spectrumquestion — Thu, 06 Aug 2026 16:25:00 +0000

The power company recently removed an old power line pole, but the Spectrum wires were connected to it. Now, the wires are on the ground. I called to get the line buried, but they buried only one wire, and they left the rest. Should these all be buried? I am worried I will run over them when mowing the lawn.

New equipment not working

DTobin71 — Mon, 03 Aug 2026 22:58:05 +0000

Using Eero from old internet service as Thread router

Jsnichols2 — Sun, 02 Aug 2026 03:49:46 +0000

I've just signed up for Spectrum internet and have the new modem and router. As I understand, the Spectrum router is not Thread capable, but I have a smart door lock that uses Matter over Thread and it worked great with the Eero as the main router/gateway.

I need to know for sure if I can keep the Eero connected simply as a Thread border router for the door lock's integration, but use the new Spectrum router for my actual wifi/internet.

Thanks

Hack

MRDunc — Thu, 30 Jul 2026 20:03:11 +0000

I was hacked recently. (I was using a Spectrum virus program) My email password was stolen. As a result unauthorized charges were made to several accounts. Anyway I decided to clean my hard drive (reinstall windows). After changing passwords. The next time when I’m on the web some accts won’t let me get in or too many attempts made when it was once. Is it my email address causing this? Because it also happens on a completely different off site work PC?

Wifi

Mmangel1973 — Mon, 20 Jul 2026 16:36:42 +0000

my WiFi is not working

Routing issues with Spectrum network resulting in significant packet loss. (Texas area)

AtariPrototypes — Fri, 12 Jun 2026 22:39:31 +0000

I know enough about networking to understand there is a problem here, but I do not fully know the language to convey it meaningfully. Apologies for what I am about to do here, but this is a summary from Google Gemini after I asked it to arrange my findings into a summary that a technician would find useful:

SUMMARY:

I am experiencing severe outbound packet loss disrupting my live-streaming traffic. I have isolated the issue using concurrent PingPlotter traces. Traces to Anycast DNS (8.8.8.8) are clean, but traces to Dallas-based media ingest servers (Restream and Picarto) show consistent packet loss originating on intermediate edge nodes ending in spectrum.com / charter.com.

Because this loss is localized strictly to these routes and occurs entirely within the Spectrum core network prior to the handoff, this is an internal Spectrum routing or peering capacity issue on the path to these destination ASNs (Autonomous System Numbers). Please escalate this traceroute data to your Network Engineering/NOC team to review the outbound transit paths for these routes.

I have swapped out my old Spectrum router for the latest model and configured that earlier this week. I've already been on the phone with support and escalated it as high up as they are allowed to take me, so now that I've jumped through the hoops and confirmed that the issue is not with my home network or its equipment (negating that Hop 1, the router itself, commonly deprioritizes ping requests so I am ignoring the packet loss there) hopefully this can be looked at.

I'm not going to be a jerk and whine and say I'm a professional streamer and this is my livelihood, because I am not. This is just my only real social outlet and it's upsetting that I cannot play games or draw pictures with my friends without the stream just cutting out abruptly. I have 19Mbps upload and I only broadcast at about 3 to 3.5Mbps so I am not exceeding any kind of limitation. It's been fine for months, if not years with only minor hiccups, but this has been persistent following some gnarly storms we had in the TX gulf coast a few weeks ago.

internet service.

ekamualpho — Thu, 16 Jul 2026 16:15:58 +0000

I need reactive my Internet service

Our domain and subdomains are being blocked by CUJO/Security Shield for no reason

henrytradecoffee26 — Tue, 14 Jul 2026 19:49:22 +0000

Hi, our domain and subdomains are being blocked by CUJO for no reason, and every other reputation feed (VirusTotal + Spamhaus + APIVoid) is not corroborating why we're being blocked. We've already submitted unblock requests for drinktrade.com and *.drinktrade.com via https://www.spectrum.net/support/internet/how-unblock-website-security-shield but it could take 5 business days to process. What do we do? This is our business and is urgent.

Security Shield falsely blocking rpstrength.com — HTTPS users get no block page, just an SSL error

JHOFFM8 — Tue, 14 Jul 2026 21:06:59 +0000

I'm a Spectrum residential customer, and I also work for the company whose site is being blocked — I want to be upfront about that. I found this as a customer, on my own home connection, before anyone at work knew about it.

Spectrum's Security Shield is blocking rpstrength.com as a suspicious site. It's a false positive. Here's what I ran from my own Spectrum connection today:

curl.exe -v http://training.rpstrength.com

< HTTP/1.1 302 Found

< Location: https://block.charter-prod.hosted.cujo.io/warn.html?url=http://training.rpstrength.com/&token=09b155a3

The site is clean on Google Safe Browsing and VirusTotal, and loads normally on every non-Spectrum network I tried. Disabling Security Shield in the My Spectrum app immediately restored access on both my phone and my PC, which confirms the source.

The part I'd really like someone to escalate:

Over HTTPS, there is no block page at all. Security Shield can't present a valid certificate for the domain, so the TLS handshake just breaks. The user sees a bare ERR_SSL_PROTOCOL_ERROR — "this site can't provide a secure connection" — with no indication that Spectrum blocked anything, or that Security Shield even exists.

So from the customer's side, the site simply appears broken. I spent a day assuming the company's servers were down. They spent a day assuming their infrastructure was broken. It took packet-level debugging and a lucky plain-HTTP request to discover Spectrum was in the path at all. Since virtually all web traffic is HTTPS now, this means Security Shield's blocks are effectively invisible to the people they affect.

That's a bad outcome even when a block is correct. When it's a false positive, it means affected customers have no way to understand why a site they use every day suddenly stopped working — and no reason to suspect their ISP.

Requests:

Please recategorize rpstrength.com and all subdomains (including www.rpstrength.com and training.rpstrength.com) as a legitimate Health & Fitness site and remove them from the Security Shield block list. A URL verification form has already been submitted.

Please pass upstream that HTTPS blocks with no user-facing block page are close to undebuggable for customers.

Happy to provide any further logs or testing.

I've had spectrum business for over a year

Redlinkcommunity — Sat, 11 Jul 2026 02:37:44 +0000

I've had static IP for over a year, as soon as I had them upgrade the router, I can't post websites anymore. I talk to several customer service representatives, and none of them can help me. What can I do so I can host my websites? I have static pass-through that connects to my PFsense firewall internet works fine but port 80/443 are blocked

Power outage require power cycle of UPS-connected cable modem

jeff_cote — Sun, 05 Jul 2026 15:20:51 +0000

I have an UPS to which my router, my switch, and my cable modem are all connected. We just lost power, and the whole home generator kicked on (as expected), so nothing runs from the UPS for more than ~20 seconds. (It says it can run for ~70 minutes under current load.) The router, and presumably the switch never lost power (it's unmanaged so no logging). My assumption is neither did the cable modem. (Verified it's plugged into a powered socket, not a surge-protected socket on the UPS.) However, every time we lose power, I have to reset the cable modem in order to regain internet access. The cable modem log shows this at the time of the power outage: "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:90:f0:25:00:00;CM-QOS=1.1;CM-VER=3.1;" Based on this, it appears as though Upstream scheduling is broken — the CMTS is supposed to periodically grant my modem's specific Service ID (SID) a private "unicast maintenance opportunity" slot to do ranging/keepalive. It's not doing that for my modem specifically, even though it's still broadcasting to everyone. After ~30-40 seconds of not getting its own slot, the modem's T4 timer expires and it's required by the DOCSIS spec to tear down and fully re-initialize (re-scan, re-range, re-register, fresh DHCP). Can I get someone at Spectrum to check if there's a known issue with stale SID state on that CMTS after node power events? Some CMTS software versions have documented bugs with this.
FYI: This is 100% reproducible on every outage.

I'd be happy to supply my address in a private chat if that will help troubleshooting. Thank you in advance!

Discount

suelu75_49 — Fri, 03 Jul 2026 15:03:27 +0000

With all the times we are without service we should be entitled to a discount on our bill for the days we are without service. This is getting ridiculous Spectrum, do something about your lines or whatever is causing our outages!

No route to Google 216.239.0.0/16 since node outage (packets die at 172.29.152.1)

RemmyLee — Fri, 03 Jul 2026 18:52:16 +0000

My connection cannot reach anything in Google's 216.239.0.0/16, while the other ranges I tested work fine.

Test results:

216.239.32.0/19: 100% packet loss (tested against 216.239.38.223)

8.8.8.8, 172.253.x, 142.250.x: 0% loss

Traceroute: enters your network, then stops at 172.29.152.1

Other Spectrum markets and outside networks: all reach 216.239.x fine

Prefix 216.239.0.0/16: announced by AS15169, fully visible in route collectors

Already ruled out as equipment: modem and router reboots, DHCP release and renew, tested from the router directly.

Troubleshooting

JulieReyo — Tue, 23 Jun 2026 07:22:55 +0000

internet service issue

turning my internet back on

GJamesFuss — Mon, 29 Jun 2026 16:27:40 +0000

I had to return to Florida for a week to take care of a few things and I would like to have my internet service turned back on while I am here. Can you help me with that

Another extended outage?

WrongHand — Sat, 27 Jun 2026 23:25:47 +0000

Anyone know the reason why Spectrum internet is offline all of the time? Outage after outage after outage.

Hey Spectrum. Maybe spend less time upgrading my home equipment and giving me a task to do and look into why you can’t keep basic internet online in 2026.

how do I get internet security software

6Henry110_ — Sat, 13 Jun 2026 11:51:49 +0000

Phone not online

Security3042 — Sat, 27 Jun 2026 20:37:52 +0000

my computer is ok, however, I am unable to access anything on my phone and my wifi is on

Security Shield falsely blocking legitimate website — recategorization request

artLA — Sat, 27 Jun 2026 01:05:29 +0000

I'm a Spectrum customer trying to read a review on https://www.criticschronicle.com/, an arts and culture magazine I follow, but Security Shield giving the following response when I search it:

This site can’t provide a secure connection

www.criticschronicle.com sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

I reached out to the site, and they submitted an unblock request with you all (ID: 102035179) — it was denied by automated review.

This is a false positive. It's a legitimate art and culture publication hosted on Squarespace, with editorial content only, and it loads fine on every non-Spectrum network I've tried. An independent multi-vendor scan also shows it clean across all major security vendors.

Could a human please re-review and remove criticschronicle.com from the Security Shield block list? Thank you.

Internet outage

RJW24 — Wed, 24 Jun 2026 22:16:37 +0000

is there anyway to use spectrum TV via another internet provider during an outage?

Zip 75631

RCLudlow — Tue, 23 Jun 2026 20:48:09 +0000

why are we having these outages in my area? Is it time to turn Starlink back on. Very seldom had an outage with them.

My network is not working

6142123331 — Fri, 19 Jun 2026 12:55:57 +0000

My network is not working

Internet outage for over 24 hours

mandishae_76 — Sun, 21 Jun 2026 04:56:31 +0000

Hello here on a community program with spectrum. Our internet's been out for over 24 hours We have reset the router several times and it's not connecting. We called the office and they are having us directly call you and said they don't know anything about it. Can you please help me. We work and go to school from home so it's been a little hard to take care of business when you don't have Wi-Fi

Security Shield falsely blocking my legitimate website — recategorization request

osolakli — Thu, 18 Jun 2026 18:49:21 +0000

I'm the owner of the domain waxdigger.ai. Spectrum's Security Shield(CUJO AI) is blocking it as suspicious — visitors get ERR_SSL_PROTOCOL_ERROR and a redirect to block. charter-prod.hosted.cujo.io/warn.html.

This is a false positive. waxdigger.ai is a legitimate music/e-commercesite — a vinyl record price-comparison tool that helps DJs find records from their Discogs wantlist in stock across record stores. It hosts no malware, no phishing, no adult content.

Details for your review:- Domain: waxdigger.ai- Registered: 2026-05-01 (GoDaddy) — a new but legitimate business domain- Valid HTTPS (Let's Encrypt, current); site serves normally to all non-Spectrum networks- I believe it was auto-flagged as a newly-registered domain

Request: please recategorize waxdigger.ai as a legitimate Shopping/Musicsite and remove it from the Security Shield block list. Happy to verifydomain ownership. Thank you.

my password doesnt work to connect other devises

robspring — Thu, 18 Jun 2026 15:08:50 +0000

Why has there been so many area outages?

Diaz_06 — Thu, 18 Jun 2026 01:43:39 +0000

We have had 3 outages in two weeks. I haven’t received any notifications about there being an outage or when it comes back on. I’ve had no issues until recently and it’s upsetting since we pay a lot for services especially when we can’t use it. Definitely considering to switch providers this is ridiculous. Why so many in a short amount of time??

How to prevent loss of security cameras as our Spectrum drops every morning beteeen 5 and 8 am.

phantomp — Wed, 17 Jun 2026 17:58:59 +0000

We're losing our internet services every morning now for a couple of weeks. It's happening mornings between 5am and 8am. It has also dropped some evenings. A Spectrum tech came out, however could find no problem with our modem connection while he was here (9:30 yesterday). We replaced our modem with Spectrum 2 weeks ago. Problem persists. Router's running perfectly. Spectrum had major long outages in are area when this began. The tech checked our inside connections, however I never saw him check the outside boxes which was done in the past. I suspect there are glitches in the lines somewhere. I see folks saying it may be a maintenance issue that Spectrum does maintenance between midnight and 8am. It may be caused when a large new neighborhood wakes in the morning. Our problem is this shuts down critical security camera feeds. It is also very frustrating to get up every morning having to first go to our studio to reboot our Spectrum systems. What options do we have?

Internet Service

cnsteffas — Mon, 15 Jun 2026 22:25:50 +0000

Terrible support from Spectrum. My internet has been out for over 40 hours. Spectrum can not tell me why we have an outage or when it will be restored. Ready to switch to T-Mobile.

Laptop Wi-Fi says Spectrum Setup-05

Second28 — Sun, 14 Jun 2026 05:13:02 +0000

Laptop Wi-Fi says Spectrum Setup-05

IPV6 Address support. No connectivity.

bankerguy — Sat, 06 Jun 2026 21:09:00 +0000

My router ( Unifi PRO MAX ) shows it is assigned a IPV6 address by spectrum, comcast etc, an IPV6 Prefix, IPV6 Link Local in the WAN system as well as the IPv4 address typical since forever.

The problem is I can't get out via IPV6, pings to any IPV6 and DHCP is not doing anything via spectrum.

No IPv6 address detected

This is the result of test-ipv6.com and any other site.

Is a manual configuration needed if if so is there somewhere this information is posted for use?

Or, is this relatively new and DHCP is not enabled yet by either my modem or the servers?

Do I need a new passthrough Modem?