Employee Kudos from Customers — Spectrum Community

Joshua in Jacksonville, NC

CamSmith — Fri, 15 May 2026 04:22:03 +0000

Had to get on here and shout out Joshua in Jacksonville, NC. I was having a very strange internet problem and was trying to troubleshoot from home (which I’m usually able to do). I finally caved and requested a technician come help me troubleshoot. When Joshua arrived he was extremely polite and immediately got to work, following his initial troubleshooting steps. His meter wasn’t properly reading some of the speed/connection outputs and things just weren’t adding up. He assured me that I’m not crazy and something strange was happening. He told me he was going to reach out to one of his more experienced coworkers. At this point I feel like he could have easily guessed or stopped putting full effort into finding the problem. Instead, Joshua was just as determined to find the problem as I was. He followed every step he was trained to and figured out the issue with the help of a little back up, which was smartly called in. Him and his coworker then went above and beyond, ensuring that I am doing everything possible to optimize my internet connection and speed.

Joshua’s commitment to Spectrum customers, hard work, resourcefulness, and dedication completely fixed my internet issues. His actions reflected beautifully on his leadership, teachers, training, and all of Spectrum.

Thank you, Joshua!

OUTSTANDING AND PROFESSIONAL

Robinsonfrom35208 — Thu, 14 May 2026 15:21:00 +0000

Recently, Spectrum customer service was called to come out to my mother's house. A technician named Lewis arrived and began to work. While working, Lewis discovered that the job would take longer than expected because of the amount of work ahead. Lewis remained courteous and professional the entire time. He treated my mother as if she was his. He even went the extra mile to make sure cords did not pose a fall hazard. I am extremely lucky to have had such an experience and want to say, "thank you."

Jessica in Tampa bay - customer solutions

Thecomish123 — Sun, 10 May 2026 20:58:17 +0000

I had the pleasure of speaking with Jessica in Tampa Bay to review my 90 year-old parents bill. She took as much time as I needed to review the bill and get them on promotion that price. She also provided some ideas on how to lower their price by cable boxes and or dropping a they may not be using of channels. She was outstanding phenomenal outstanding did I mention it’s hard to find customer service folks that actually take the time needed to resolve the issue at hand thank you, Jessica.

Thank you to a patient employee, Customer Solutions Dept in Charlotte, NC....

acekma — Sun, 10 May 2026 18:30:01 +0000

I want to take a moment to spotlight an outstanding employee who went above and beyond to keep me as a loyal customer. Nurell in Customer Solutions (Charlotte location) provided exceptional service and support during my recent interaction (I am a little late, the convo was around April 10th or so). His professionalism, responsiveness, and genuine commitment to resolving my needs made a significant difference and turned a potentially challenging situation into a positive experience. Because of Nurell’s efforts, I have decided to continue my business with your company. He truly represents the best of your team. I hope leadership recognizes and acknowledges his hard work and dedication — employees like Nurell are the reason customers stay. I have been a customer since 1996 (originally in Montana), when it was Bresnan, Charter, and then Spectrum, and I was definitely leaving. You should reward him because he is the reason I stayed.

Thank you, Nurell!"

Annmaree

Exceptional Customer Service

mikeamorgan1 — Wed, 06 May 2026 13:06:21 +0000

I wanted to leave a positive review for Spectrum customer service. I spoke with Cher in Tampa, and she was extremely friendly, knowledgeable, and genuinely helpful. Honestly, this is the first time I’ve ever called a company and actually enjoyed the conversation so much I didn’t want to get off the phone.

She not only solved my issue quickly, but also gave me insight into opportunities and options I didn’t even realize I had been missing out on. Customer service like that is rare these days.

Thank you again, Cher — Spectrum is lucky to have you.

employee five star review--Tech Carl Winter Haven,FL

Whitneyb0729 — Mon, 04 May 2026 16:11:27 +0000

Carl the service tech( Winter Haven/Lakeland Spectrum Tech) that went out of his way to assure that he was going to find the problem that half a dozen tech before tried, patched and failed in 90 days or less. He is very communicative, polite, punctual and above all you dont have to press 2 or ask me my user name and password three dozen times to get hung up on, my usual experience. Kept me posted and did what I thought was about a 3 hour job, he assured me he could complete his work is less than 2 hours. climbed the pole, climbed under the house in the crawl space and rewired from the debark to the two poles across the street no splices extra wire stays and patience to do a military quality repair and installation RENEW. He is far too practical for spectrum, he needs to have all new tech ride along and watch what street side customer service means….THANKS Carl……

Spectrum store in Riverview, FL

Murphylp — Mon, 04 May 2026 12:30:35 +0000

I want to recognize the Spectrum Store team in Riverview, FL for the support they provided during an incredibly stressful and ongoing mobile service issue involving primary phone number. After spending several days on the phone with multiple departments and receiving no resolution, I came into this location and received real help from Juan, Sebastion, Landon, and Tom.

Each played a significant role in helping me get my phone service restored. Juan identified that repeated transfer attempts were being made using an IMEI connected to a newly financed phone with restrictions. Sebastian was patient, professional, and very thorough. He reviewed the situation, confirmed my device status, and worked through the transfer process carefully instead of rushing or dismissing my concerns.

Landon and Tom stepped in and assisted during the process, following the necessary steps and helping ensure the transfer was completed correctly. Thank you to Juan, Sebastian, Landon, and Tom at the Riverview, FL Spectrum store for showing professionalism, teamwork, and care when it was needed most.

Kudos to Jesse - Customer Solutions Department

saritalewis — Wed, 29 Apr 2026 21:11:33 +0000

I want to recognize Jesse for the exceptional support he provided today. He is the sole reason I chose to stay with Spectrum. His problem-solving skills were sharp, efficient, and effective, and his optimism made the entire experience straightforward and stress-free.

It’s rare to come across someone who can turn a potentially frustrating situation into a positive one so quickly. His approach reflects both strong capability and strong attitude—an uncommon combination.

Leadership should be aware they have a rising star on their team.

Shout out to Taylor!

MollyDoc — Tue, 28 Apr 2026 20:52:30 +0000

North Carolina customer service employee named Taylor was absolutely amazing. She seriously needs a raise. She answered all of my questions and was beyond pleasant.

Customer service

Quanisha2007 — Tue, 28 Apr 2026 00:28:08 +0000

I also spoke to Aiden today he was very friendly, informative and quick. Enjoyed his suggestions and quick way of doing things. He transferred us over to the correct department. He made the process smooth.

Shoutout to Darius - customer service/retention line

AprilKincaid442 — Sun, 26 Apr 2026 22:18:38 +0000

Our bills were getting too high so we called to downgrade our internet. Darius offered us a bundle we couldn’t refuse, called us back when he said he would, explained the mobile transfer process in detail, and followed up later in the day to make sure we were set. You don’t often see reps go above and beyond to help you. In this day and age, minimal is all you can hope for, but this experience has been so positive thanks to his assistance.

Kudos to Smiley in Wesley Chapel!

aecalder — Fri, 24 Apr 2026 17:31:03 +0000

We had to visit a Spectrum store this morning to replace my husband’s phone. Smiley was so helpful! She walked us through the process, kept us informed of approximate times, and even found us a better deal for our internet service without being asked. Thank you!

RE: Larry the Cable Guy in Orlando, FL

MAHensley — Thu, 23 Apr 2026 15:58:42 +0000

I would like to send a Kudos out to Larry the Cable Guy. I had him out to fix an internet issue. He was phenomenal. Rather than just saying that his equipment was not showing a problem with our internet. he dug deeper and fixed several small things that did not look right to him. We now have a stable Internet connection and are very appreciative of Larry's hard and diligent work.

Rave to pass along

hanErhart — Sat, 18 Apr 2026 00:09:02 +0000

I just wanted to make sure this hopefully gets to someone and maybe her boss I’m not sure.

Her name was Crystal/Krystal from North Carolina. She was not just a regular customer service agent, she was the one who you get transferred to when you’re disconnecting service.

She was a ray of sunshine, beyond helpful, and very kind. Not only did she help me with my service, but we got to chat about motherhood and our gaggle of children.

You’ve got a good one spectrum. Thank you.

Shakeela from North Carolina!

SharonWood — Fri, 17 Apr 2026 20:35:51 +0000

I just spoke to Shakeela at Customer Services (4/17/2026) and rate our conversation/attention to detail/knowledge of services and effort to improve things to my satisfaction a 10/10!

Shakeela was so sweet and treated me like family! I am close to 70 years old, so I appreciate her having patience and not rushing! Shakeela is one of a kind!

Thank you!

Roger based in Texas

SummerJ0 — Fri, 17 Apr 2026 19:39:33 +0000

Roger went above and beyond to make sure that I was receiving the best deal, as I called to cancel services in order to save a few dollars. I was very impressed with his customer service and delightfulness. He said he was fairly new to the job and I hope this finds him well!

Shout out to Eddie in Customer Solutions in Austin, Texas!

D4N4 — Thu, 16 Apr 2026 19:28:34 +0000

Eddie was absolutely amazing today! Called to lower my bill. He was so pleasant! His customer service skills were 15/10. Please give this man a raise! 😁 He found me a great package deal. I'm super grateful. So to my favorite Eddie in Austin, Texas.. Thank you from Dana in Wisconsin!

Thank you, Kevin in Customer Solutions from Orlando / Lake Mary!

jasongary — Thu, 09 Apr 2026 04:45:06 +0000

I'm writing to give a shout-out to Kevin, who just set me up for my move, made sure I had the best promotions available, and answered my questions thoroughly. He and I discovered we were from the same area in New Jersey which admittedly made the call extra fun, but I appreciated having someone who could schmooze about growing up in Essex county in the 80's and 90's like the best of them. I did have a bunch of questions and Kevin was super-patient in clarifying questions I had. I hope he gets many accolades for his kindness, thoroughness, and great work.

Warmly,

Jason

Quinton from Ohio

Batavia02_ — Wed, 08 Apr 2026 23:04:07 +0000

I just had the best experience with Quinton from Ohio. He was smart, kind, humorous and easy going. Give the man a raise

A job well done for Khalil

Black44Beauty26 — Tue, 07 Apr 2026 08:56:47 +0000

This Post is to recognize an employee for their efforts including going above and beyond and being patient with me. This young man was absolutely wonderful with his following up with me and making sure I was aware of all the new discounts and services Spectrum is offering in my area. He wasn't pushy at all and allowed me time to take care of other things while I decided to switch my service. I also send his manager an email so he can get recognized for an awesome job he is doing in the community. Me and my neighbors have been speaking about him we all are now switching to Spectrum 😀.

Xhesika

Tylerj99_ — Wed, 01 Apr 2026 20:06:43 +0000

amazing customer service representative she deserves a raise immediately

Porting my phone number from Frontier

walton2729 — Wed, 25 Mar 2026 21:54:59 +0000

I would like to commend Jay from Columbus, OH

He went the extra mile to get my phone number from Frontier who was giving me the run-a-round. He took ownership of the problem and kept me informed everyday of the status of my issue. Even called me on a Sunday.

Can't thank him enough. I hope Spectrum can.

Dan Walton

upgrading cable service

timandjanet — Tue, 24 Mar 2026 19:36:29 +0000

Marget (hopefully I spelled this correctly) in St Louis was super helpful in assisting us with upgrading our Spectrum cable service. She was extremely patient and kind and we were thankful for her awesome service!

How can I Leave Positive Feedback for a Recent Technician?

TimParker — Sat, 21 Mar 2026 22:38:49 +0000

Hello, I just had a technician visit today and he was very thorough and actually fixed the issue. I was unable to play my video games due to disconnects. I was worried about having someone come out because I have not had positive experiences with others in the past. This time the technician was extremely professional, knew what he was talking about and fixed my issues with no trouble. He explained everything that was wrong and how he fixed it. My internet has been working great. His name was Charles and the appointment was at 11:00am - 12:00pm in Simpsonville, SC. I don't see any type of survey or anything, so if you could give me an email or somewhere I can let Spectrum know he is doing a wonderful job!

Thank you,

Timothy

Megan from Customer Solutions you are amazing

Ranestorms_Poetry14 — Wed, 18 Mar 2026 02:15:32 +0000

Overspent

Didn’t plan

Not prepared

For unintended events.

Got behind

Wound tight

New expenses

Oops

Not alright.

Customer support

Here we go

Nervous

Most people

Throw shade

Show judgment

Make you feel shame.

Once planned out

The payment plan

This sweet agent

Said I understand

Life happens

Things not planned.

Customer for some time

Would you like to see

What kind of discounts

I can find?

Tears well up in my eyes

Empathy shown

Above

Beyond

Her duty

Her role.

Discounts applied

Breathe easier

Breathe light

Compassion shown

Beautiful human soul.

Thank you Megan

For making my day

Touching my heart

Spreading good vibes

Contagious for life.

Yasmn from Tampa Bay Area- Customer Solutions

Francis94 — Mon, 16 Mar 2026 13:55:57 +0000

I was determined to contact Spectrum to cancel my home internet but Yasmn along with her professionalism and knowledge helped me lock in a lower rate than what I had been paying. For this reason I decided to stick with Spectrum. It’s customer rep and customer interactions like this that help thriving businesses keep that business. More than PLEASED with the outcome. Keep her in the front line (needs more pay), she will definitely help you guys retain business.

Priscilla was a Huge help

Juddly — Fri, 13 Mar 2026 16:10:17 +0000

My initial reason for contacting a customer service rep was to inquire about adding the flip phone I had just replaced with a more current device to a second line (to keep as a basic communicator I could throw in my pocket for emergencies, requests for assistance, etc.). Sales Rep Priscilla in Chicago not only went out of her way to understand what I wanted to initially do and make it a reality but also go over my Spectrum service bundle and make some big improvements to it. That contact with Priscilla turned out to be a big help. Danny_H

Outstanding Representative

rcrass — Thu, 12 Mar 2026 22:39:39 +0000

Sean, a phone rep from Ohio, was absolutely amazing! He was so charismatic and really tried to help my grandpa and I solve our problem. Unfortunately the issue didn’t lie with Spectrum so Sean wasn’t able to provided the solution, but he tried helping with everything that he could. If possible we’d love if you would let Sean know that we were able to solve the issue and we appreciate how apologetic he was that he couldn’t do more for us.

Shout out for Joshua who visited us yesterday

HPate81 — Wed, 11 Mar 2026 21:30:32 +0000

The short version of the issue first: We have Tivo with a CableCard. Spectrum jumped the gun in changing out our configuration for an upcoming (April 10, per their letter) service change. After some good online support, it eventually got fixed, but they wanted to send a tech out to be sure. Joshua came to help yesterday and confirmed we are good for now until the service changes and then confirmed what I will need to do when that happens. He also pointed out a way to simplify my current setup, which I did today and greatly appreciate. And he took time through it all to explain the reason for the upcoming changes on a more technical level, which I also appreciated. I wanted to make sure Josh gets proper kudos for going beyond the call.

Sean with customer service is the man

LittleDebbie — Mon, 09 Mar 2026 19:07:51 +0000

Not sure how to contact anyone in management but I just had to order service and make changes to previous service and Sean was my customer service rep. I reached him by calling the 1-866-874-2389 number. Sean was extremely helpful and professional but best of all, he was funny and personable. He had me laughing at some of his comments. Every customer service representative should take clues from Sean. I hope this reaches the right people as Sean deserves to be recognized.