Legacy TWC Archives: 2013- 2020 — Spectrum Community

Is the Spectrum TV app available for the LG Smart TV? Answered and Updated November 2021

matty032 — Tue, 13 Mar 2018 10:19:01 +0000

On LG TV Webos 3.5 I can choose Sling TV or Hulu Live TV. But there is no Spectrum TV app available. When will it be available?

Is there a reasonable way to change channels?

Cupcake — Thu, 18 Jun 2020 22:40:01 +0000

I just got a Roku and had high hopes for the Spectrum app. However, finding and changing channels is so difficult it renders the app pretty much useless. Going from channel 1 to channel 600 takes a few minutes of scrolling through each channel in the guide, one by one. Is there any way to enter a channel number with the remote or use Roku's voice functionality to search for a channel by number or name? If not, why not, and what is the plan and timeline for implementing a reasonable way to change channels? I feel like I must surely be missing something here, since I can't imagine a live TV streaming app would be deemed ready for release without such a basic function.

(I'm aware of the semi-functional "favorite channels" feature, but even when that works, it is at best a silly and partial workaround.)

Setting up voice mail greeting - # key tone

91Hokie — Thu, 16 Jul 2020 18:49:09 +0000

I'm day 2 into Spectrum Voice. Quaily seems good, but......

While setting up my voice mail greeting I need to hit # when I'm done w/ the greeting.

Now when I call myself....assuming it happens w/ all calls...you not only hear my greating, but you hear the quick tone from the # key. Then it's immediatley followed by the Spectrum beep to start recording.

it just sounds goofy.

I've tried recoding w/ 2 different hand sets and my cell phone. The cell recording isn't very good quality either way.

Please let me know if this is normal, or if I'm doing something wrong.

TIA and Stay Well!!

Intermittent Internet and TV outages

James_M — Wed, 15 Jul 2020 00:36:37 +0000

This post has moved. Please visit Why is my Spectrum Internet intermittent or experiencing slow speeds?

Remote Page up/down not working

npatel — Sat, 11 Jul 2020 16:12:25 +0000

I just got a new remote control from Spectrum to replace my old one. However, the page up/down keys are not working (they do not do anything when I bring up the cable guide). The remote is the UR5U-8790L. My cable box/dvr combo is the Spectrum 201-H. Any ideas?

How to Save a Recorded Episode - Error Code GDVR-1006

FranR — Thu, 09 Jul 2020 19:21:35 +0000

I'm trying to save 1 episode on my DVR until I delete it. When I try this option it says it can't do it and gives me the code GDVR-1006. Please help.

DVR recording in the cloud

JB72 — Thu, 04 Jun 2020 19:09:51 +0000

I have moved on from a DVR (machine) to recording into the cloud. But one question comes up ... is it possible to record just one show? Every time I press record, the only option is to record "all" or "new" of the series. I have not seen the option to record only 1 show.

Update Resolution Message

eznoh — Wed, 06 May 2020 21:17:34 +0000

Most every day when I turn on my Samsung TV and Spectrum DVR I get a message asking me if I want to update the resolution on the TV. It is alreadt set to the highest resolution but I select the "update" button and it supposedly updates the resolution, there is no actual change in the resolution and the next day I get the same message again. How can I get rid on this annoying message?

Mike

Slower speed on Roku

tomseynyc — Sun, 14 Jun 2020 10:10:27 +0000

Hi. I recently got a new modem and router from Spectrum. While setting it up I've noticed and I think I've noticed in the past that the Roku player I have - Roku Express - gets much slower Wi-Fi speeds than the laptops I have. My two Wi-Fi using netbooks and my iPhones get at least 220 MBPS download speeds... almost the same as my ethernet wired one. But the Roku player gets like from 7-13 MBPS... much less.

I've noticed from time to time buffering issues or less than great PQ and other oddities and it's hard to tell if this is due to the slower internet or if it is a roku or spectrum app issue or a combination or what. But the slower speed does seem unusual since I've read of many getting at least 50+ MBPS on it.

Just wondering if anyone has noticed this and what may be the issue. I can't seem to log into the Wave 2 spectrum router... apparently not allowed.. to change the channels but like I said... everything else on Wi-Fi is getting ethernet-like speeds. There is a roku that has an ethernet connection but not sure if that will work better and it costs a lot more. I guess there are other roku players (roku streaming stick?) that have a faster connection speed.. 802.11ac, but also not sure if this will make a difference since it is so much slower on the one i have.

Spectrum 210 : how do you delete series

ranchfrog — Sat, 20 Jun 2020 02:34:46 +0000

I have a Spectrum 210 DVR.

How do you delete a series.

I schedule a series...I don't like the series. How do I delete it to not have it keep recording shows?

Log into new Hitron E31N2V1 modem ?

tomseynyc — Sun, 14 Jun 2020 01:42:06 +0000

Hi . So out of the blue I received a new modem and router from Spectrum yesterday. I had no other warning that my ubee modem needed to be replaced or else service would be lost in a week or so. I hooked it up last night and everything seems to be working okay for the most part.

The new modem is model Hitron E31N2V1 . Here is the manual for it:

https://d15yx0mnc9teae.cloudfront.net/sites/default/files/Charter%20D31%20eMTA%20-%20E31N2V1%20User%20Guide.pdf

When I try to log into the modem GUI using 192.168.100.1, nothing happens. I'd like to log in so i can adjust the wifi channels. My roku is using channel 1 and seems to be getting only 13 MBPS while everything else on wi-fi gets 220 MBPS. I'd like to adjust the channel to see if I can improve the roku situation.

Is it possible to log into this modem? If not, is it possible to change the channels? Thanks.

BBC America sound cuts out

cxanders — Mon, 24 Feb 2020 06:59:21 +0000

I've noticed this year that BBC America channel audio cuts out every couple of seconds or so and makes watching any program very difficult - especially a drama, i.e. Dr. Who or even Seven Worlds. It is the ONLY channel that exhibits this behavior and as such, cannot be attributed to the equipment, my TV or cabeling. Hasn't anyone else noticed this most annoying channel behavior? My only recourse is to not watch that channel - so be on notice advertisers, anything on that channel will probably get deminished returns.

No video when streaming to iPad

KJB2 — Wed, 27 May 2020 12:53:21 +0000

I have a 5th generation iPad mini. It has iOS 13.5. When trying to stream live tv programs to the iPad using the spectrum app, I get audio but no video. Video and audio both work as expected using the on demand category of the spectrum app. Also the video and audio work in the my library category.
Streaming to this device from the live tv category worked as expected last week. There have been no changes other than the auto update to the latest spectrum app-7.27

Phillips RC122 Remote Control

rizzy14 — Fri, 22 May 2020 21:02:29 +0000

I need to know where the Input Source button is on this remote control so that I can change my TV back to HDMI. There is nothing on this remote that says Source or input. I do have a Video/Source but the input source list does not come up when I press it.

Thanks for your help

rizzy14

Cable channels small

Chancy20 — Fri, 01 May 2020 00:34:04 +0000

I just got the silver package and now the channels that came with that package are small?? I can make them fit the screen by zooming in, but then all my regular channel are to far zoomed in? How can I make this channels fit the screen? I have a flat screen tv

New voice mail alert does not clear

Xyzabc — Sat, 11 Apr 2020 03:57:24 +0000

Spectrum Voice Mail and Voice Zone. This’s problems occurs often.

The portable phones and base set receive their signals from the modem.

they repeatedly show I have New Voice Mail and continue to alert by blinking. Voice Zone, and the base unit do not have any messages to serve up. I can only guess the Spectrum voice mail server is out of sync. All methods to clear messages on all devices has not worked. Resetting the modem is a temporary solution. The alert always returns.

Anyone experience the same?

4 or 6 Tuner DVR

JB72 — Fri, 10 Apr 2020 15:52:40 +0000

How can I get a 4 or 6 tuner DVR? When I call Spectrum, I am told that I will probably get a 2 tuner DVR if I order one online. If I want 4 or 6, I need to ge to a Spectrum store. But my governor says I have to stay home. I guess watching TV is not essential - go figure!

So short of going to the store, how can I get a larger DVR?

MoCA Setup

MisterVic — Tue, 07 Apr 2020 16:56:18 +0000

TLDR at bottom

As per the subject, I'm trying to setup my MoCA network.

I have read that TWC/Spectrum haven't supported MoCA since they have WHDVR or w/e setup they had before.

Knowing this, my modem/router is MoCA 2.0 capable and I would like to utilize it.

Following the "Data to post..." topic, here goes:

Basic:

Trying to setup MoCA but devices will not link/talk.
78640
Single Home (~1400 sq ft)
Internet (Spectrum doesn't tell me what speeds I'm paying for...)
Ubee DDW36C Modem/Router Combo and GoCoax WF-803M 2.5 MoCA adapter
Again, this varies. I get anywhere from 70/7mbps to 120/20mbps.

Intermediate:

Hardware Version 3.22.1
Software Version 8.22.2121
Currently online
N/A
Wired works great, but WiFi is where I get the issues...

Upstream

Spoiler (Highlight to read)

Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power

1	ATDMA	5120 Ksym/sec	37000000 Hz	48.8 dBmV
2	ATDMA	5120 Ksym/sec	24200000 Hz	48.0 dBmV
3	ATDMA	5120 Ksym/sec	30600000 Hz	48.8 dBmV
4	ATDMA	5120 Ksym/sec	17800000 Hz	47.0 dBmV

Upstream Bonded ChannelsChannel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 ATDMA 5120 Ksym/sec37000000 Hz48.8 dBmV2 ATDMA 5120 Ksym/sec24200000 Hz48.0 dBmV3 ATDMA 5120 Ksym/sec30600000 Hz48.8 dBmV4 ATDMA 5120 Ksym/sec17800000 Hz47.0 dBmV

Downstream

Spoiler (Highlight to read)

Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables

1	QAM256	465000000 Hz	8.4 dBmV	45.1 dB	0	0
2	QAM256	417000000 Hz	7.3 dBmV	44.5 dB	0	0
3	QAM256	423000000 Hz	7.2 dBmV	44.4 dB	0	0
4	QAM256	411000000 Hz	6.6 dBmV	44.0 dB	0	0
5	QAM256	585000000 Hz	7.0 dBmV	43.4 dB	57	35
6	QAM256	477000000 Hz	7.5 dBmV	44.3 dB	0	0
7	QAM256	483000000 Hz	7.9 dBmV	44.6 dB	0	0
8	QAM256	489000000 Hz	7.5 dBmV	44.3 dB	0	0
9	QAM256	495000000 Hz	7.6 dBmV	44.2 dB	0	0
10	QAM256	609000000 Hz	7.6 dBmV	43.5 dB	0	0
11	QAM256	507000000 Hz	7.9 dBmV	40.1 dB	0	0
12	QAM256	579000000 Hz	6.6 dBmV	43.2 dB	0	0
13	QAM256	519000000 Hz	8.2 dBmV	44.5 dB	0	0
14	QAM256	525000000 Hz	8.2 dBmV	44.5 dB	0	0
15	QAM256	531000000 Hz	8.5 dBmV	44.6 dB	0	0
16	QAM256	543000000 Hz	8.1 dBmV	44.3 dB	0	0

Downstream Bonded ChannelsChannel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 QAM256 465000000 Hz8.4 dBmV45.1 dB002 QAM256 417000000 Hz7.3 dBmV44.5 dB003 QAM256 423000000 Hz7.2 dBmV44.4 dB004 QAM256 411000000 Hz6.6 dBmV44.0 dB005 QAM256 585000000 Hz7.0 dBmV43.4 dB57356 QAM256 477000000 Hz7.5 dBmV44.3 dB007 QAM256 483000000 Hz7.9 dBmV44.6 dB008 QAM256 489000000 Hz7.5 dBmV44.3 dB009 QAM256 495000000 Hz7.6 dBmV44.2 dB0010 QAM256 609000000 Hz7.6 dBmV43.5 dB0011 QAM256 507000000 Hz7.9 dBmV40.1 dB0012 QAM256 579000000 Hz6.6 dBmV43.2 dB0013 QAM256 519000000 Hz8.2 dBmV44.5 dB0014 QAM256 525000000 Hz8.2 dBmV44.5 dB0015 QAM256 531000000 Hz8.5 dBmV44.6 dB0016 QAM256 543000000 Hz8.1 dBmV44.3 dB00

From the demarc the cable comes out of the ground to the ground block. I have a PoE MoCA filter on the source, which is then connected to a grounded Holland HFS-2 [5-2150mhz] splitter. One end of the splitter connects to my living room coax F jack. From the jack, it connects the supplied TW Ubee modem/router which is ethernet hardwired to various devices. The other end connects to my bedroom coax F jack. From the wall, it connects to my MoCA adapter which is ethernet hardwired to my PC.
All cables are in basically pristine condition, as I'm a neat freak and store everything accordingly. No kinks, [noticable] wear, cracks, bent pins, or corrosion in any equipment. The ground block has some snails inside it, due to the recent rain. Other than that, nothing amiss.

TLDR: I wanna setup MoCA and, while my modem supports it, I need to know if TW/Spectrum need to enable something on their end for the devices to talk to each other.

Spectrum201 box: how to delete a series set to record new episodes only when series no longer airs?

pjs32000 — Thu, 19 Mar 2020 21:45:39 +0000

I've got a legacy series that I had set to record new episodes only. The series has run its course, new episodes are no longer being made. The series is still visible in my DVR prioritization list. There are no recorded episodes saved on my DVR and there are no future episodes currently scheduled. There never will be a new episode scheduled to be recorded because new episodes of the show have ceased to exist. How can I permanently delete this from the ever growing list of series that appear in recording priority list?

IPv6 Internet Connectivity Issue

ibane — Sun, 05 Apr 2020 07:05:47 +0000

Hello,

Yesterday, i received an ARRIS SBG6950AC2 modem/router that was purchased from Amazon. Spectrum support was able to activate the modem/router without a problem. The cable/internet are working properly, but noticed that IPv6 internet protocol was not working. Ran an IPv6 test on the internet and came back that we did not have connectivity, only IPv4 on all devices.

After several hours talking to Spectrum/ARRIS support, I realized that neither would be able to resolve the problem. ARRIS said the problem could only be resolved by Spectrum support because it was an IPv6 issue. Spectrum support told me that they could not help because it was modem/router owned not leased.

Unfortunately, i will probably have to return the ARRIS Surfboard modem/router. I am hoping that someone who has the same model could offer any advice on how to get IPv6 internet connectivity to work before returning it. I did do a factory reset, but still have no IPv6 internet connectivity. I also upgraded to the Ultra 300 mps package.

Thank you for any help in resolving this matter.

Best Regards,

hTj

Vizio Sb3621n remote rc122 codes

Bkjones — Mon, 06 Apr 2020 12:21:41 +0000

Can someone please repost the process to program the rc122 remote for a vizio sb3621n. It was on here then spectrum took it off. Something to do with reprogramming the source buttons. Not the same process in the "manual".
Thanks

Keep getting RVP-1050 error

Tstan57 — Thu, 12 Mar 2020 01:57:20 +0000

Each time we try to access our Spectrum app On Demand we keep getting the rvp 1050 code. We've turned off, unplugged, etc and still getting it. I can access it on my phone, but not through the app on the roku.

Where is the HOME MENU and ON-DEMAND on the Spectrum Roku App?

MichaelAlan — Sun, 08 Mar 2020 16:00:16 +0000

How do I get to the HOME MENU on the Roku App? I want to access On-Demand and cannot find it on the Spectrum Roku App. I can't fidn the full guide either. These items used to be there. I have not used the Roku App in some time. So, I do not know when or why these things have changed.

Cloud DVR - Moved from TV Essentials to Spectrum Gold (no box)

TruValor — Mon, 24 Feb 2020 12:40:50 +0000

I've been internet only customer for a couple years. Added TV essentials (stream only on Apple TV) with Cloud DVR add-on and was actually pretty happy with the integration with Apple TV and the quality of the service. So much so, I decided to upgrade to Spectrum Gold for more channels. I still have no cable box, using Apple TV and Spectrum app only.

After the upgrade I lost Cloud DVR. I talked to customer support and said it's only available to streaming. Well, I am only streaming. And, according to the Cloud DVR FAQ, (https://www.spectrum.net/support/tv/cdvr-faq) existing cDVR customers will be able to keep using cloud-based recording after upgrading to Spectrum TV service.

From FAQ:

"Can I keep using cDVR if I upgrade my service to include Spectrum TV? Yes, existing cDVR customers will be able to keep using cloud-based recording after upgrading to Spectrum TV service."

I would really like to use this cloud DVR like it says I should. I'll pay the add-on. Any spectrum folks know for sure this can't be done. I don't want a cable box. The service is the same I was using yesterday, with more channels and no DVR.... seems doable.

Thanks.

how to record on DVR cloud when show has already started

KibbyRose — Sun, 16 Feb 2020 04:30:10 +0000

I just got Spectrum Choice on Roku. I can't figure out how to record a show while I am watching it. Say, if I have to walk the dog, I would like to record the program and finish watching later. Or maybe I would like to record the series. If I go into the guide and click on the show, it just goes back to the program. Where is the option to record? Thanks

Reference Code DLP-1999

Qawilliams — Sun, 16 Feb 2020 18:38:39 +0000

I can’t find this error code on spectrum’s list but I’m trying to load the app on my Samsung tablet but this is what I keep getting. The app opens but does nothing. I just updated the app; is this the problem? Is it no longer compatible? Help please.

Constant buffering and freezing of app on new Roku TV

207Maina — Sat, 18 Jan 2020 14:22:24 +0000

We installed a new Roku smart TV after Christmas (TCL brand) and have had freqiuent and persisting problkems with the Spectrum TV app---freezing, buffering, error code RLP-1999 (unable to complete request). Other devices in the same room never have wi-fi signal problems. Other apps on the new TV work just fine, with no freezing, good picture quality, etc. A TV in another room that has a Roku stick has never had problems with the Spectrum app. As suggested by a TCL coustmer service rep, we've tried removing the app, powering off the TV, powering on, and reinstalling the app. Didn't help. Have checked signal strength on the TV and it says it's good. Any other ideas?

Blurry poor quality on Insignia Roku Spectrum app

NCP — Sun, 22 Dec 2019 18:28:01 +0000

I have an Insignia Roku tv that's about 2 years old. The spectrum app on my Roku TV produces blurred video.
The spectrum app on my xbox one produces a very clear, sharp HD image.
All other streaming apps on my roku tv produce excellent video; Netflix, Hulu, disney plus, youtube tv. All perfect.
My xbox one is right below the tv and both get excellent wifi signal strength.
Why am I not able to enjoy crisp HD on my Roku spectrum app?

TV Channel Apps

Julia_R — Mon, 10 Feb 2020 21:17:38 +0000

With TV channel apps, you can watch TV on a variety of mobile devices. If your Spectrum TV subscription includes the channel, you can use your Spectrum username to sign in to the TV channel app. Note: After you create a Spectrum username, it takes about 24 to 72 hours before you can sign in to a TV channel app. You can search or sort to explore apps available by genre or device. For more information please click the link below. TV Channel Apps

Spectrum On Demand / Transactional Video on Demand FAQ

Julia_R — Mon, 03 Feb 2020 16:37:57 +0000

Spectrum On Demand: General Information

Spectrum On Demand provides access to thousands of movies and TV shows, including available programming from NBC, ABC, CBS and more.

You can also subscribe to premium channels (such as HBO), Video On Demand and Pay-Per-View, which includes movies, adult programs, special events, live concerts, stand-up comedy specials and more.

Access Requirements

You need a Spectrum TV subscription or Spectrum Internet subscription to access On Demand. How and where you can watch On Demand TV Shows or Movies is also dependent on your Spectrum subscription.

Some programming requires that the respective channel or network is included in your Spectrum TV lineup or package.

Note: Spectrum On Demand service isn't available in all areas. Your location may determine what programming is available. Find out more about package options and to check your channel lineup.

Parental Controls and Purchase Restrictions

You can manage access permissions for On Demand content by creating a Parental Control and/or Purchase PIN. A Parental Control PIN allows you to block specific channels and programming based on TV or movie ratings. A Purchase PIN allows you to restrict On Demand or Pay-Per-View purchases.

Billing

On Demand and Pay-Per-View prices vary. Your on-screen guide will display the prices of different programs.

You can track Pay-Per-View charges billed to your account by following these steps:

Sign in to Spectrum.net with a Head of Household or Administrator username.
Select the Menu icon in the upper left hand corner of the page and choose Manage Account. Then select Billing.
Scroll down to the Recent Transactions section and select the plus (+) sign to expand.

Get answers to common Pay-Per-View questions and find out more about troubleshooting Pay-Per-View issues.

On Demand recent activity will appear within 24 hours. Any associated charges will appear on your billing statement within two billing cycles under the header One-Time Charges. They will display the title, the date ordered and the fee.

Note: Some adult content titles will be labeled as Private Title, but will still have the date ordered and associated charges under the One-Time Charges section of your bill.

For informaiton on these items please see: Functionality

Accessing On Demand

Transactional Video on Demand FAQ

Frequently Asked Questions

What is Spectrum Transactional Video on Demand (TVOD)?

With Spectrum Transactional Video on Demand (TVOD), you can rent On-Demand videos through your Spectrum receiver. Our On-Demand library is always being updated with newly released titles, classic favorites and more.

On what devices can I rent or watch content?

With Spectrum Transactional Video on Demand (TVOD), you can rent On-Demand videos through your Spectrum receiver and SpectrumTV.com. You can also playback purchases made on those devices on your mobile iOS and Android devices as well as Samsung TVs. Currently, Transactional Video on Demand is not supported on Apple TV or Xbox devices.

How long can I access/view/watch On Demand rentals?

Once you place an On-Demand order, you have up to 24 hours to enjoy your rental. You can pause, rewind and even watch your selections multiple times within the 24-hour rental time. At any point during the rental window, you can see how much longer the content will be available for viewing by going to My Library.

How do I control which users on my account can rent or On Demand content?

You can control permissions for On Demand content by setting up a Purchase PIN. Your Purchase PIN can also be used to manage Parental Controls set by rating or channel.

Where will On Demand rentals appear on my bill?

How can I tell the difference between free On-Demand content and content that I have to pay for?

You will see a price (and expiration date) listed next to the On Demand content that you have to pay for.

If I buy an On-Demand video by mistake, but don't watch it, can I return the content or get a refund?

We’re sorry, but all rentals and purchases are final, even if the rental or purchase was made by mistake. Please double-check before finalizing your purchase.

Hardware Version	3.22.1
Software Version	8.22.2121