My Spectrum App - My Spectrum App Feedback — Spectrum Community

Security Shield falsely blocking happystakeout.com — recategorization request

dnconsult — Mon, 24 Aug 2026 23:25:28 +0000

I'm writing to request a review of happystakeout.com, which Spectrum's Security Shield (CUJO AI) is incorrectly blocking as suspicious — visitors are redirected to prod.hosted.cujo.io with a "Suspicious Site Blocked" message.

This is a false positive. happystakeout.com is the website of Happy's Take Out, a seasonal restaurant on Route 1 in Camden, ME. It's a WordPress site with no ecommerce or payment processing — customers call in orders by phone.

Evidence this is a false positive:

VirusTotal scan: 91 of 92 security vendors rate the site clean
The single outlier is Fortinet (flagged "Malware"), which I believe is the source feed CUJO/Security Shield is inheriting from. I've already submitted a Malicious URL Appeal directly to FortiGuard Labs.
The site loads normally on all non-Spectrum networks

Business impact: this is currently blocking Spectrum customers from reaching our menu, hours, and contact info during our peak summer season.

I've already submitted the standard unblock request through spectrum.net/support/internet/how-unblock-website-security-shield. Given the business impact, I'd appreciate a manual review rather than waiting on the automated queue. Happy to provide any further verification needed.

Domain: happystakeout.com

what is the monthly bill for basic cable and internet

pkrpitchford — Fri, 15 May 2026 18:57:07 +0000

My Spectrum App Compatibility

WholeMilk2003 — Fri, 15 May 2026 21:17:01 +0000

The compatibility got changed to Android 10 and above, which I have, but I am unable to update the app to the latest version because it somehow isn't compatible. Is this an issue with spectrum or Google play mislabeling my device as incompatible, when it clearly is

My Spectrum app is telling me I have to update phone

Marcbo — Thu, 23 Apr 2026 20:13:18 +0000

im trying to pay my bill and I can’t acces the app anymore because I have an older phone. Why can’t you guys warn people about this kind of stuff?

Spectrum app always has sound/lip delay

Angie325 — Sat, 21 Mar 2026 13:16:15 +0000

I have a Samsung TV and it has multiple apps. The spectrum app always (and I’m not exaggerating) has a sound delay. I can change the channel and switch it back, which will fix the issue momentarily, but it soon goes back out. I have tried to reset the tv, modem, router, reinstalled the app, changed the audio function on the Tv and nothing seems to work. I’m getting so tired of it that I’m ready to just remove spectrum all together. Has anyone found a solution for this? I seen multiple threads on this page with the same issue. What can I do to get this resolved? It is really getting annoying.

My Spectrum App Parental Control Pause Schedule

paulrossbach — Tue, 10 Mar 2026 14:43:38 +0000

Amazingly, you cannot set up two different pause times for a device or group in the Spectrum App (e.g. one for a week day night and one for a weekend night). When I call Spectrum they seem surprised that I find it annoying to have to change the time every weekend on my daughter's device group (or leave the weekend days wide open - those are the choices). OK people. Please pitch a fit so Spectrum can realize their App is BROKEN. I can't be the only parent needing this functionality. If you have a solution then please share.

How to add an alternate email and phone number to my account?

sconds1048 — Mon, 09 Mar 2026 23:27:45 +0000

I would like to add my wife's email address and cell phone number to my account so that either of us can access the account. How do I do this?

Android 16 My Spectrum App not working

samcer91 — Sun, 28 Dec 2025 03:03:19 +0000

For whatever reason, when I open the app I am unable to scroll any of the tabs. I only have Internet, and would like to set up parental controls from my phone, as I'm supposed to be able to, and it won't let me scroll in the internet tab, or any tab for that matter. I can see the content, but can't scroll

I have uninstalled, cleared memory, everything. I work in IT so I have an acute understanding of software troubleshooting.

Getting Error IDID-4002 when trying to log in with Business

rickyc_tlp — Wed, 14 Jan 2026 21:37:14 +0000

Hello, I getting error IDID-4002 when trying to log into the app.

Troubleshooting issues with the My Spectrum App

James_M — Thu, 03 Jun 2021 15:39:08 +0000

Deleting and reinstalling the app usually resolves most issues.

For assistance with the app, including creating a username and sign-in help, see this link:

My Spectrum App: Download and Get Started

Some customers may see an alert message regarding a "Customized Device Agreement" The message alerts the user that one of the following conditions was detected

If USB debugging is enabled, you can disable USB debugging and try making a payment again.

If your device is rooted or jailbroken, the message is letting you know that you may be open to security vulnerabilities when using a jailbroken or rooted device, or a device where USB debugging is enabled to make payments. The message is meant to inform you of the risk of using bill pay on a rooted or jailbroken device. You can accept the agreement, or you can try using another device.

If you are getting a different message, error message or are unable to use the app to make a payment, please visit How to Pay Your Bill, which outlines other ways to pay your bill and provides answers to frequently asked questions.

If you need direct assistance, please post a new question (select "Ask a Question"). Please include helpful information, such as if you are getting an error code. Please do not include private information in your public post.

Spectrum App Feedback - My Spectrum

James_M — Wed, 30 Sep 2020 13:28:49 +0000

Use this category to share your feedback about the My Spectrum App for Apple and Android devices.

Please include a description of any issues you are experiencing as well as the OS and type of device. You can also use this category to provide positive feedback.

To get started, select "Ask a Question".

Thanks!