Spectrum Archives: 2020 - Present — Spectrum Community

Is mobile.charter.net's IMAP e-mail server having problems right now?

AntDude — Tue, 09 Jun 2026 04:50:43 +0000

Hello,

I'm getting this error from my POP Peeper in my old updated, 64-bit W10 Pro. PC:

"cable [1000: IMAP] ['mobile.charter.net' (993) SSL: 1] [ClientSend: '' (0) SSL: 0] [oauth: 0] [consec: 4] [enabled: 1]

SSL connection failed - certificate failed: unable to get local issuer certificate [2] Add exception: pp://AddSslException?mobile.charter.net"

Did mobile.charter.net's SSL expire or something? Thank you for reading and hopefully answering soon. :)

Seasonal hold or Cancel?

Traveling_2025 — Fri, 05 Dec 2025 05:44:56 +0000

We go to Florida every winter and when I tried to put our service on seasonal hold they won’t let me because it hasn’t been 12 months since the last time we left. I was going to drop down to the plan where I would leave my cameras on for $29.95 I am not going to pay full price while we aren’t here so I’m wondering if my only option is to just cancel the service, turn the equipment in, pay zero while we’re gone, and maybe sign up again when we get back at the end of April? I see where I turn Starlink on and off anytime with a $5. a month charge so I might do that when we get back. Any thoughts? Suggestions?

Is this the month my Cable Bill is going to increase?

POSU2025 — Tue, 02 Dec 2025 14:29:12 +0000

All I know my cable bill has increased by 40.00 since 2023. Before it was Spectrum my bill was 183.00 when Spectrum took over the bill increased to over 300.00. So I call Spectrum Customer Service, they removed almost every premium channel (still a very basic package) and reduced my bill down to 211.00. Every month I was bitting my fingernails, is my bill going to increase this month. My bill today is 251.85. Please don’t call me with a lame excuse how you can’t help me. I am going to call my Congressperson. This madness has to stop. Spectrum Customers deserve stable pricing/bills!

Email upgrade password change by Nov 11

MeepMeep — Sat, 08 Nov 2025 06:14:22 +0000

I have checked and the email is legit. The request is poorly worded and thus is incredibly short notice, as well! 5 days!

According to the instructions in the email, I am to change my password associated with my account. Did that. Then, login using my email addresses and change the passwords to those. I've done this (or at least for 1 of the 3), but nothing has changed for me.

If I understood the response on one of the other questions, what Spectrum wants is for me to associate all my san.rr.com email accounts with my account ID. But that's not happening and I can't make it happen. My account ID has no email accounts, in fact it asks me if I want to create one. My 3 email accounts are separate logins and even after changing passwords to account and email, they still aren't associated with the account ID. They are still reached by logging in to each separate email address.

What do you really want and how do I accomplish it?

Internet sign up

Stevel361 — Thu, 06 Nov 2025 21:24:23 +0000

I recently signed up with Spectrum and brought 3 mobile lines with me. I was quoted (and I have confirmation email) that I would get home internet for $40 for 2 years, 1 gig service.i would have to get a new modem and router. Before I could pick up the gear, I received a notice my order was cancelled. I called the help line and was told by the rep that my order was cancelled but he could not explain who cancelled the order. He put me on hold for a while and came back and said my order was still good and I could pick up the new equipment and I would receive the promotional offer as quoted. Guess what, when I got the new equipment my month bill was still the previous amount of $95. Spent an hour on the phone to be told, the only solution was to sign up for a new router and the cost would be $50 a month, for one year. Then went to a store and was told my promotional deal was cancelled, but couldn’t tell who cancelled it. That is why I was still being billed $95. The manager got involved and reduced it to $50 per month for 2years. Refused to honor the previous order, even when I,showed the confirmation email for 2 years 1 gig service $40 a month,spectrum is a rip off,I should never have changed

Email password change

GordonDupont24 — Tue, 04 Nov 2025 22:38:22 +0000

I Received an email saying to change my Email password before Nov 11th. Is this legit?

Statement

Debbiedale1951 — Mon, 03 Nov 2025 15:07:21 +0000

I want to view my statement

I have heard Roadrunner email (@nycap.rr.com) is going away? Is this true and will there be any noti

Jack22 — Fri, 17 Oct 2025 18:56:30 +0000

I have heard roadrunner email is going away. Is that true or will there be any notification to users?

How to Request Fiber-to-the-Home service

Fiber_1981 — Wed, 15 Oct 2025 20:54:13 +0000

We've been Spectrum internet customers for over 30 years & were Beta testers when cable broadband was new. The cross -street at the end of our street has Fiber - less then 10 houses away. When we ask when can we get fiber, Spectrum customer service rep states "when we let you know it's available." When we ask who can we contact the answer is - "You can't contact anyone about fiber service."
The absolutely insane part is that many of the people on this street are engineers (including both of us) who worked in the early commercialization and deployment of Fiber Optics and/or currently work for one of the major companies who manufacture fiber. Yet we can't get it to our house. Other, smaller providers are offering fiber in our area, and we can actually call their customer service and ask to be added to the wait list.

Wondering if Spectrum still wants us as customers?

Has anyone suggested that Spectrum add 'trailers' to all of the movies and shows?

Debbie12263 — Mon, 06 Oct 2025 14:23:18 +0000

Almost all streaming programs have them and makes it so much easier when trying to choose which movie you want to watch.

Why is there an ACH pending in my checking account for the amount I paid Spectrum

sonasue45 — Thu, 02 Oct 2025 22:06:25 +0000

Hulu

Chris1956 — Fri, 05 Sep 2025 02:26:15 +0000

how do O sign in to Hulu th rough Disney + with the new offer

Where is my equipment

NotMyName — Mon, 29 Sep 2025 01:20:38 +0000

explain to me why it is so difficult to get a hold of a human. I gotta talk to five different robots who don’t understand my question and give all this info including my blood type and driver’s license number and by the time I get to an actual human you’re tell me you don’t have none of that saved? When I call up the robot accesses my account and asks me questions and has me confirm all this mess before sending me to a person and they don’t have access to it?! Spectrum you sent me a box with a return label and nothing else. Where is my equipment?! What am I paying all this money every month for when this service don’t work half the time?! Keep upping my bill and ain’t even increasing the quality of service. Making empty promises and underdelivering every time.

My service

Stacey27 — Thu, 25 Sep 2025 15:02:43 +0000

I was trying to pull up NBC on my desktop but it says that I dont have this service. I thought I did

I want to log on to see my account

FrancesScotland32 — Fri, 05 Sep 2025 22:29:58 +0000

How do I get this - I don't do apps.

need to change payment method lost credit card on file

robertj44 — Sat, 20 Sep 2025 15:32:58 +0000

bill

Ami — Mon, 22 Sep 2025 19:51:36 +0000

could u look for promotional fees to reduce my monthly bill. I could get same service from ATT for 1/2 the cost. I hate to leave you after 25 years but please don't say I didn't try. Thanks/ Ami

How do I pay my bill online

LydiaTipton1 — Fri, 19 Sep 2025 00:50:33 +0000

WHY does SPECTRUM charge SO MUCH MONEY ???????

JanAlt — Wed, 17 Sep 2025 17:33:13 +0000

I would never recommend Spectrum to anyone. TOO COSTLY. No senior discount either.

I want to change my bank account information

richardbjerkaas — Wed, 17 Sep 2025 16:34:17 +0000

Delete Accidental Account

wolfej — Tue, 16 Sep 2025 16:19:54 +0000

When I tried to login I entered my username/password and ended up with a new account. How can I delete it?

Lowering The Bill

DMor — Wed, 10 Sep 2025 19:08:47 +0000

Has anyone had any success in lowering their bill? I won't lower my internet speed (which is needed since everything is streaming). My thought was since Spectrum is offering all these (free) programs, are we really paying for them with the pricing? I could do without all those and would love to lower my monthly bill. I did call and all the person could do was to slow my internet speed and cut out the majority of my channels, not helpful.

I would like to see my statements

anthonyjaquinto — Mon, 08 Sep 2025 14:05:28 +0000

I would like to see my statements

Payment change

DLarsen52_ — Wed, 27 Aug 2025 14:10:09 +0000

Different payment arrangement

how do I find my statement so that I can print it

5433JuliA3SAM2 — Tue, 02 Sep 2025 21:44:35 +0000

I have spent several hours following the directions given to me by a billing rep and am unable to fine my printable statement.

view bill online

262runner — Sun, 31 Aug 2025 20:42:47 +0000

How do I view my new bill online without going to my old one?

Is there a way to download a pdf of my bill without a cell phone?

MarciaBayle — Thu, 28 Aug 2025 18:55:08 +0000

Since the security system has been upgraded, apparently Spectrum needs to verify my identity before allowing me to download a pdf of my bill. It does that verification by sending a passcode by text. My phone is a land line, so I cannot receive text. One customer service person claimed that my passcode delivery method could be set to email, but another claimed that it must be text. If the latter is true, I am no longer eligible for pdf downloads, simply because I do not have a cell phone.

Auto sign in not working

beinhorn2 — Thu, 28 Aug 2025 03:42:36 +0000

hello, on my new spectrum account auto sign in is not working. In the past I could automatically sign on when from home for the tv app or individual apps.

Now I have to enter my email address and password every time

what am I signed for

bobshea7747 — Mon, 25 Aug 2025 15:10:39 +0000

please tell me what i'm signed for

where do i pay my bill on the spectrum pages

paybob66 — Fri, 22 Aug 2025 22:44:07 +0000