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Troubleshooting the My Spectrum App
Help specific to the My Spectrum app
Troubleshooting issues with the My Spectrum AppDeleting and reinstalling the app usually resolves most issues. For assistance with the app, inclu…Announcement Closed James_M 1.5K views 0 comments 0 pointsMy Spectrum App Error IDID-3210I am unable to sign in to the my spectrum app. Any efforts to sing in are met with the error messag…Answered dpeters99 61 views 1 comment 0 pointsHaving issues with the app on AndroidI have been having alot of problems with the app going on several months. I have to constantly be u…Answered ✓ Vanessarae777 31 views 1 comment 0 pointsMy Spectrum App won’t open on iPhone or iPadI’m running ios 15.4.1 on both. I deleted the app, and downloaded a new one from the App Store. No …Answered pbgdmg 21 views 7 comments 0 pointsAnswered ✓ Petercotton 43 views 1 comment 0 pointsHow do I sign into my spectrum app if it keeps giving me oops try again later?I have the app and worked fine but I upgraded my phone and now I can't access my account on the app…Answered Closed Atrain 33 views 1 comment 0 pointsRenaming 2 Wifi NetworksI have 2 wifi routers and 2 modems. I was able to rename 1 of the wifi networks but not the other …Answered Closed smitch00 31 views 2 comments 0 pointsCan't manage devices on app? (pause and unpause)Everytime I get on the my spectrum app and try to manage a device, I click on the device and a tota…Answered ✓ Closed Choran 156 views 18 comments 6 pointsWhy I can't connect on my cell phone?I can't connect to my spectrum app on my cell phoneAnswered Closed diana54 27 views 1 comment 0 pointsWhy are my premium channels highlighted and won't change?I'm using the Spectrum App on a Samsung television. A few weeks ago I noticed that my HBO, Cinemax,…Answered Closed pray4war 33 views 1 comment 0 pointsCan't download appI unjoined the beta version. of the my spectrum app. It tells me to do that and download the public…Answered Closed aunttami 39 views 1 comment 0 pointsWhat is the Status of the Spectrum Secure Wi-Fi feature on the MySpectrum App?What is the Status of the Spectrum Secure Wi-Fi feature on the MySpectrum App? It seems to have be…Answered Closed rantg1 17 views 1 comment 0 pointsSpectrum Wifi Profile - AndroidHi I have been trying to install the Wifi Profile on my S21+ but it just won't work. Up until a f…Answered ✓ Closed khurram 285 views 7 comments 1 pointMy Spectrum App - cannot get past "Get Started"This discussion was created from comments split from: My Spectrum App won't open..Answered ✓ Closed James_M 49 views 3 comments 0 pointsMy Spectrum App won't open.I am using Android 11. I have uninstalled and reinstalled the app. I have cleared cashe. The app…Answered Closed Shannen 96 views 1 comment 0 pointsDoes it work on older 32bit (Android 6) phonesI can't find any confirmation, but it crashes after going to the browser for login credentials. Wo…Answered ✓ Closed davexnet 14 views 7 comments 0 pointsHow do I port forward my virtual IP?Hi! I have an issue with the My Spectrum app / SAC2V1A router where when I try to port-forward an I…