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Frequently Asked Questions
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How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Troubleshooting the My Spectrum App
Help specific to the My Spectrum app
Discussion List
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Troubleshooting issues with the My Spectrum AppDeleting and reinstalling the app usually resolves most issues. For assistance with the app, inclu…
Unable to install wifi ceritificate - Samsung Flip4 - App version 10.22.0I just moved from AT&T to spectrum, trying to install the wifi certificate as it appears to be …
Installing WiFi Profile on iPhone Returns an ErrorUsing the My Spectrum app on my iPhone 11 Pro Max (updated to the latest iOS), I receive the follow…
My Spectrum app keeps closing in error before it will even openIt was suggested to delete the MySpectrum app on my iPhone and redownload it . However that didn’t…
Unable to login into app on my iPad (no keyboard)When I open the app and try to log in, the keyboard does not appear at the login screen. The app d…
App won’t let me change accountsI originally had spectrum at my sons house and then he switched it into his name. I moved into my n…
My Spectrum app 10.20.0 crashes (10.19.0 works fine); waiting for 10.21.0It Crashes after I updated from 10.19.0 to 10.20.0 on Samsung Galaxy S*. Clearing cache/data doesn'…
App not workingI swear my spectrum app worked a couple weeks ago but now it is not I have tried uninstalling reins…
What is IDID-3210 error code on My Spectrum App?I cannot sign onto the My Spectrum app. Using the desktop computer to login I have no problems. But…
App won't launch on my Android deviceAfter the last two updates (installed the latest this morning) I am unable to open the app on my Sa…
Option to Install Spectrum Wifi Profile doesn't exist.According to all the help documents, in order to install the Spectrum Wifi Profile from the My Spec…
Spectrum TV app casting feature not workingWhy does cast feature not working correctly...ie coming in and dropping out on most channels that iAnswered Closed Tripspop2020 99 views 1 comment 0 pointsStarted By Tripspop2020Most recent by Renee_T
Welcome To My Spectrum screen spins and errors outThe My Spectrum app used to work for me initially (June 20th) but since then when I open the My Spe…
Why does the app keep deleting my payment methodsMy payment methods keep being deleted.
Unable to modify devicesI'm not able to pause/unpause, modify pause schedule, turn on/off pause schedule. Help
Spectrum TV App Icf-9000I’m in my office building, away from home. I was watching the app and it just stopped, code icf-900…Answered Closed Myappisntworking1122 1K views 2 comments 0 pointsStarted By Myappisntworking1122Most recent by Randy_S
Can no longer reboot cable modem with My Spectrum appThis is the iOS version. Probably not a coincidence, but this seemed to start when Spectrum changed…
Icons on manage devices on appI have a device that I am not sure what it is. On manage devices on my spectrum app all my devices …
Since Spectrum merged Spectrum mobile with My Spectrum apps, only mobile account showsA few weeks ago Spectrum merged Spectrum Mobile with My Spectrum app. I have always been able to u…
My Spectrum App Error IDID-3210I am unable to sign in to the my spectrum app. Any efforts to sing in are met with the error messag…Answered Closed dpeters99 20.7K views 1 comment 0 points
Can't manage devices on app? (pause and unpause)Everytime I get on the my spectrum app and try to manage a device, I click on the device and a tota…
