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Troubleshooting the Spectrum TV App
Troubleshooting tips for the Spectrum TV App
Discussion List
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Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netThis post has moved. Please see Troubleshooting Error Codes on the Spectrum TV App and watch.spect…
Troubleshooting issues with the Spectrum TV AppWe put together this post to outline troubleshooting steps to resolve issues with the Spectrum TV A…
Using spectrum tv app with VPN on an Android phoneI am trying to use the spectrum tv app with a VPN on an Android phone. I have excluded the spectrum…
How do I fix a blurry image with the Spectrum TV app on Apple TV ?I have been using Spectrum for about 6 months with an Apple TV box and while using the Spectrum app…
App won’t open when connected to home Wi-FiWhen my iPhone is connected to my home wifi the app will not open. If I disconnect from my home wif…Answered TheDallasMaverick 16 views 1 comment 0 pointsStarted By TheDallasMaverickMost recent by William_M
Why doesnt the Spectrum TV app carry all the same stations I receive via Spectrum Cable?I live in Hawaii and receive all the Dodgers, Padres, and Angels games via cable but the Spectrum T…
Why am I getting ALP-1999 error?Hello, I've had the spectrum app for 3 days and now it's not working, getting the ALP-1999 error. I…
Issues with the TV app Skipping and Rewinding shows from cloud DVR on ChromecastEvery time I am watching a recorded show from my DVR, the shows stops and rewind, or skips. Sometim…
Why is cloud DVR on Apple TV blurry?Using apple tv and the spectrum app. Live tv plays fine. All dvr recordings are blurry/pixelated. R…
Cannot seem to play some DVR recordings on my iPadI have been a long time customer and I have been successfully watching the programs I have recorded…
I keep getting a message about a VPN when I try to open the Spectrum TV appHello! Whenever I try to open the Spectrum TV app, I keep receiving a message about a VPN. I attach…
Spectrum TV Choppy on Xbox Series XSpectrum TV is choppy on Xbox Series X. With Xbox set at 1080p or 4k output doesn't matter, still …Answered Closed cjuncosa 149 views 4 comments 0 pointsStarted By cjuncosaMost recent by ErikMastrianni
TV app to set recordings on DVR???my spectrum TV app no longer allows me to remotely program the dvr. how do i restore this useful …
Old DVR listed in devices on app and can’t find the new oneI got a new DVR box a week ago and my old one is still listed under Devices in the app and I’m not …
Why do I see “Playing on Your TV” on every channel on the app instead of the program itself?ive restarted the spectrum tv app, hard booted my iPad, and still the app will not display the sho…
Does the apple tv (tv app) from spectrum have to be behind a spectrum internet serviceI was told my support on the chat, an apple tv from spectrum does not have to be behind spectrum in…Answered Closed canes_fan88 28 views 1 comment 0 pointsStarted By canes_fan88Most recent by Renee_T
I cannot get into watch my VISIO TV located in my BedroomThe living room TV works fine, but the back bedroom TV cannot, I tried passwords, went to WPA2 and …
Error code ALP-1999 on Spectrum TV app?Why is that when watching the World Series and the College Football National Championship game that…Answered ✓ Closed mollie0714 374 views 1 comment 5 pointsStarted By mollie0714Most recent by James_M
Channels not loading on WifiThe Charter App is not loading channels. The TV says “unable to complete request.” Gives reference …
Why do channels keep playing the same 5 seconds before buffering then playing that same 5 seconds ovI have the Spectrum App on Roku. Sometimes some of the channels play the same 5 seconds over and ov…
Samsung tablet will not rotate the appI had charter before and used the app with no problems on this Samsung tablet, recently went back …Answered Closed Kenneth0729 14 views 1 comment 0 pointsStarted By Kenneth0729Most recent by Heather_T
Delay changing channels every half hour during prime timeChanging channels 2-3 minutes before 6:30 pm, 7 pm, 7:30 pm, 8 pm, etc. until 2-3 min after that ha…
Spectrum App Limiting AccessToday we encountered a new problem with the Spectrum App. The app boots up with no problem, but ma…
Can no longer change tv channels using appI used to be able to change channels on my TV using the app. Recently, that functionality no longe…
HBO Max on Spectrum GuideCustomers with Spectrum TV and Internet service who also subscribe to HBO Max can access HBO conten…
Anyone having trouble today opening your app?My app will not open. I have uninstalled & reinstalled the app. It didn't help.Answered Closed Horselover0295 23 views 1 comment 0 pointsStarted By Horselover0295Most recent by William_M
Why does it buffer so muchI have Spectrum 400mbps internet. I get 462mbps direct connection and 350mbps WiFi. I have just got…Answered Closed mmradell_2 46 views 1 comment 0 pointsStarted By mmradell_2Most recent by Matthew_G
