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Brand new Samsung and the twc app

I just bought a brand new Samsung smart TV and after hours on the phone they said it was simple. Just use our app to watch TV. So I installed the app and have been watching TV. The sound constantly cuts in and out. How can I solve this issue?

Comments

  • aloha_808aloha_808 Posts: 45
    Sep 27, 2016

    Not all Samsung TV's are fully compatibile with the TWC TV app. If you follow the link below, you can verify if your TV model is supported for the TWC TV app. Link: http://www.samsung.com/us/appstore/app/G00009313465-compatible#

     

  • krenaec22krenaec22 Posts: 3
    Sep 27, 2016
    Doesn't seem to be on the list. UN40J5200 LED multicolor 40'' smart TV. What are my other options to get my tv to work?
  • krenaec22krenaec22 Posts: 3
    Sep 28, 2016
    Sound works for about a half hour. And then starts to cut in and out. And it doesn't help by changing the channel or anything. All other apps work fine.
  • James_MJames_M Posts: 2,076 admin
    Sep 28, 2016

    krenaec22

     

    Unfortunately, If the TV is not listed then it is currently not supported on the TWCTV app.  The best way to get a consistent picture and sound with that TV would be to add a set top box.  If you have additional questions, please let us know.  

     

    James M.
    ^TWC - Social Media Customer Care
    Forum Moderator

  • aayronaayron Posts: 1
    Oct 06, 2016
    Same exact problem on the same exact TV for me as well. Switched out two TVs already.
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