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Spectrum tv login for apps doesn't work

We previously had Time Warner cable until spectrum tv took over and now I can download apps for my niece to watch like the Disney channel and Disney Junior app  but the login isn't working. I'm 100% sure it's the right login too as I've signed in on the Time Warner website and the spectrum TV app itself on the App Store without any problems. 


The disney channel  app has the spectrum tv cable provider sign in but it's not letting me sign in with my username and password. Is this because I was a time warner cable customer? How do I get a spectrum sign in when my time warner login still works? 

Best Answer

  • Julia_RJulia_R Posts: 4,168 Lead Mod
    Jul 24, 2017 Accepted Answer

    @Techie_01  You can check out what 3rd party apps are available with  your subscription 

    here: Partner Apps


    The page will let you know what applications are available (with a valid subscription to that channel) and on what devices that is supported. Your TWC ID and password will remain the same whether you remain on a Legacy TWC plan or switch to a new Spectrum Plan. 


    On most of these applications you will see Spectrum listed as a provider. If you do not see Spectrum please choose Charter-Spectrum as your provider.


    If you are still having issues logging in please contact support directly for further assistance. 


    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

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