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Return Equipment once Service Expires?

CoogzCoogz Posts: 1

Hello,

I just recently noticed that our IntelligentHome service was cancelled abruptly with no notice that I recall. Thats fine, whatever...The alarm/motion sensors and touchscreen all still work, I just assume no one will be notified? My question is, if i call TWC support and tell them, and decide i DONT want to renew service, will they ask me to return all the equipment, or do i own them now? Thanks in advance for any information!

Best Answer

  • Julia_RJulia_R Posts: 4,189 Lead Mod
    Aug 03, 2017 Accepted Answer

    If your service was cancelled without your requesting it I would highly suggest calling

    Intelligent Home Support to have this looked into 1-855-892-4444.  If you prefer you can contact us directly at Forums_Help.  An account with us does not expire and cancel out, it would need to be initiated. 

     

     

    Thank you for participating in the Forums.
    Have a good rest of the day!

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

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