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System down message NBC app

For several weeks now I have been unable to successfully login in with my tv provider (TWC spectrum) via the NBC app on my xbox one. Previously I had no problems. Now when I use the activation code, select my tv provider and log in it says there is a system error ( I am not exactly sure on the wording. Something about the system's are down)  through TWC spectrum's website (it's not nbc giving me the error message). I am able to log in directly trough TWC's website though.

I hope this makes some sense.

Thank you 

Comments

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Nov 09, 2017

    Through TWC/Spectrum the NBC app is supported on Apple phones and tablets, Android tablets and phones and online thorough a web browser. 

     



    Get instant access to enjoy all of your favorite NBC shows and classics wherever and whenever you want with the NBC app.




    NBC




     

     

    You can check out the information on what is supported on the other Partner 


     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017

    NBC is listed on the accepted apps. I just followed your link and it's there. 

  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017

    This is listed under the app..

    "Get instant access to enjoy all of your favorite NBC shows and classics wherever and whenever you want! Now you can watch live, catch up on full episodes, and view the best in Late Night on your tablet, smartphone, or laptop. Sign in with your TWC ID and open up a whole new way to enjoy NBC."

  • reds91185reds91185 Posts: 2,452
    Nov 09, 2017

    Is "Charter Spectrum" an option rather than "TWC Spectrum"? Some apps have migrated to us using that as the provider now.

  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017

    I believe there is. I can try that one when I get home. Will let you know if it works

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Nov 09, 2017

    It is available but not for Xbox/Xbox One. 

     

    nbc.JPG

     

     

    You can see that when the Xbox One  is supported it is listed separately

     



    Catch up with your favorite MTV shows with the MTV app.




    MTV





    Download: App Store | Google Play

    Watch Online

    More Information: Xbox One™ | Windows 8

     

     

     

    I apologize for the frustration. 

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums




  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017

    Why did that change? Originally I could access it throught the xbox one. Just recently (within the last month) it stopped connecting to my twc account.

  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017

    I also don't understand how the app itself works. I can watch old episodes but when I try to log in with TWC to watch newer stuff thats where the problem comes up

  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017
    Tried it with charter spectrum, signed right in! Thank you so much
  • evelyn_kearnsevelyn_kearns Posts: 8
    Nov 09, 2017
    Just for future reference, the nbc app is compatible with the Xbox one. I was able to log in using charter spectrum instead of twc spectrum. I’m logged in and watching on it now
This discussion has been closed.