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Mother moved I need to return her equipment.

kf08655kf08655 Posts: 1
edited August 27 in Watch TV 2018 Archive Jan 19, 2018

Is there a mailing address that I can send the equipment back to. Can I walk into a store and drop it off. Are they going to give me a hard time becuase Im not her?

Best Answer

  • agentx5agentx5 Posts: 815
    Jan 19, 2018 Accepted Answer

    The local retail store would be the best option since they can scan it into the system.

    As long as the serial # is scanned back in, she'll be just fine.

    Over the years I've seen plenty of "lost" status equipment that customers have found that can be returned at any time and taken off the accounts they used to be on, even former ones.   It's not something anyone should give you a hard time about, in fact it's something to be thankful for.

     

    I wouldn't wait though, just in case, because fees can be charged for lost/unreturned equipment if service is completely cancelled.  Better to have it get done.


    It's not a drop off box, but it's just a matter of making sure somebody at the front counter scans the serial # back in successfully.  Does that make sense?  They typically can give you a receipt as well, in fact I'd recommend that.

Replies

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Jan 19, 2018

    Take it to a local Spectrum store and get a receipt. 

  • BelleroseNYCBelleroseNYC Posts: 12
    Jan 20, 2018

    return the Equitment , get the receipt, you can make the payment too, say good bye

This discussion has been closed.