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Northwest fair deal (resolved June 2018)

LaureneLaurene Posts: 4

Personally I don't care what you're issues are with Northwest Fair Deal as I am cutting the cord with Spectrum cable tv after receiving yet another monthly cost increase on my bill yesterday.  Looking forward to streaming without you. Bye!

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Comments

  • dstoffadstoffa Posts: 989 ✭✭✭✭
    Feb 03, 2018

    What is this Northwest Fair Deal you write about?

     

    It would seem that you are a customer who missed the rate increases in their December bill.   I posted about them back in December:

     

    https://forums.timewarnercable.com/t5/Equipment/Check-Your-Bills-Fee-Increases-in-january/m-p/145130#M11641

     

    The broadcastTV surcharge increases (impacting everyone with video service).

    The cost of renting equipment also increased.

    For some, the cost of StarterTV increased, too.

  • NadineNadine Posts: 1
    Feb 04, 2018

    As a retired, disabled senior citizen, I am  housebound. I depend on cable tv for news, weather, emergency alerts, companionship, entertainment and even religeous teaching. I have had to downgrade my cable already due to the corporate greed preyed upon the consumers. Taking more channels away, holding them hostage and demanding excessive fees for already over priced service is an outrage and insult to your customers. Like so many of my fellow cable subscribers, we get so little for so much. I am now seeking alternatives to cable and soon like many of my peers, I will have to discontinue the service altogether. Hopefully enough people will follow suit and hold your greed hostage.

  • MsRayeMsRaye Posts: 25,606
    Feb 04, 2018

    Put an antenna on your set.

     

  • barry7733barry7733 Posts: 1
    Feb 04, 2018

    @Laurene wrote:

    Personally I don't care what you're issues are with Northwest Fair Deal as I am cutting the cord with Spectrum cable tv after receiving yet another monthly cost increase on my bill yesterday.  Looking forward to streaming without you. Bye!



    you have to get this problem fixed  very soon. the daytona500 and all of speed week is on next week on fox. this will cost you so many customers. suck it up you have the money to do this. we are already paying higher prices since time warner was sold. you dont need to be richer

  • Spectrum_HelpSpectrum_Help Posts: 102 ✭✭✭✭
    Feb 04, 2018





    Northwest Broadcasting, the owner of your local broadcasting networks has removed their programming from Spectrum.  

      












    The broadcast channels are available over the air and an antenna may be an option.  The type of antenna needed at a specific location may vary depending on geographic location, the height at which the antenna is used, and other local factors such as nearby buildings, trees, terrain, or home construction.

     

     






    We are optimistic that this will be resolved quickly.  We appreciate your patience while we work to reach a fair agreement.












  • notnownotnow Posts: 1
    Feb 04, 2018

    What is this a negotiating tactic from "the art of the deal" how dare you high fluent executives holding the rate payers hostage on Superbowl game day.neither one of you care about us. I pay you to provide a service, my cable, internet and telephone .guess that doesnt mean much . Save the sympathy . antenna LOL where can I find a hi def anntena?

    screwed again ,Thanks

  • reds91185reds91185 Posts: 2,452
    Feb 04, 2018

    @notnow wrote:

    where can I find a hi def anntena?

     


    Anywhere tvs are sold. An antenna is an antenna. There is no such thing as a "high def" antenna. That's just marketing. There is however a difference in the quality of various antennas in how well they can receive weaker signals and whether or not they have the correct connection type for your tv. 

  • MsRayeMsRaye Posts: 25,606
    Feb 04, 2018

    Virtually all use an "F" connector, some amplified ones work better and in most areas need to cover vhf hi  (ch's 7-13 )as well as UHF( 14-50)

     Go into setup, set antenna mode and do a scan.. I get around 45 (channels) from 10 different transmitters on an outside antenna

     Enter your zip code into antennaweb.org, it shows relative levels and the real ch's that are what need the proper antenna

     

     There are a few areas that need a VHF low antenna for ch's 2-6 .

    Don't confuse virtual CH #'s with actual tv RF channels.  Here in NEO, our ch 3 and 5 are on uhf channels 15 &17, our ch 19 is on both 10 & 24.

    our ch8 is really on 8

     

     

  • dstoffadstoffa Posts: 989 ✭✭✭✭
    Feb 04, 2018

    @notnow wrote:

    What is this a negotiating tactic from "the art of the deal" how dare you high fluent executives holding the rate payers hostage on Superbowl game day.neither one of you care about us. I pay you to provide a service, my cable, internet and telephone .guess that doesnt mean much . Save the sympathy . antenna LOL where can I find a hi def anntena?

    screwed again ,Thanks


    The "Art of the Deal" is all about timing and monetizing revenue streams.  If you subscribe to ANY video service from the cable company, you MUST subscribe to the lowest tier available, which is called either "Broadcast Basic" or "StarterTV".  It will (normally) consist of the over-the-air TV Stations in your market, public access channels, some home shopping channels, and maybe a payTV netowrk or two.  (I get ESPN, FX, and WGNA on my system in the "StarterTV" tier).  Each OTA Station has the right to negoitate a re-transmission fee, which is a per-subscriber fee cable subscribers pay for what these same stations give away for free to those who can use an antenna.

     

    TV Station / Ownership groups have been exploiting their ability to collect these fees, which is why Spectrum itemizes this cost on your bill as a "Broadcast TV Surcharge", which is now approaching $9 per month.  Ten years ago, these fees did not exist.  My StarterTV bill was $13.15 per month.  Now, between the surcharges and the increase in the cost for the package, I pay north of $30 per month just for StarterTV, before equipment rental fees.  If I could use an antenna in this location, I would.  I am in a valley, and cannot get reception.

     

    With regards to antennas, as posted above, there is no such thing as a HD antenna.  All you need is an antenna designed to receieve the frequencies the stations in your area.  Without knowing your market, we cannot help you with that.  If this is a "need-it-now" buy, I wouldn't try to find a roof-top mounted antenna (yet), but you may be able to find an indoor VHF / UHF antenna (some may be amplified) at Walmart, Home Depot, Lowes, Best Buy, etc.

     

    When you connect it to your TV set, you may need to place it near a window, or possibly even outside your window on the sill, to get good reception.

     

    Visit antennaweb.org or tvfool.com to check your local address for TV reception in your market.

  • dstoffadstoffa Posts: 989 ✭✭✭✭
    Feb 04, 2018

    @notnow wrote:

    What is this a negotiating tactic from "the art of the deal" how dare you high fluent executives holding the rate payers hostage on Superbowl game day.neither one of you care about us. I pay you to provide a service, my cable, internet and telephone .guess that doesnt mean much . Save the sympathy . antenna LOL where can I find a hi def anntena?

    screwed again ,Thanks


    In addition, if you NEED to watch the SuperBowl tonight, NBC is unlocking their NBCSN app on Roku for all to use to stream the game live....

     

  • debbieddebbied Posts: 1
    Feb 05, 2018

    What is going on with this company? I depend on Fox for much of NASCAR, which is right around the corner, and for many other afternoon enjoyment. Now, I turn on my tv and it is GONE!!!!??? Besides having to pay unreasonable rates for your service, this is a slap in the face for your customers. What next? Dish is looking better all the time!

     

  • csthompsondocsthompsondo Posts: 1
    Feb 06, 2018

    Please hold out indefinitely.  Offer them less than what they were receiving previously because of their bad faith negotiations.  Hopefully there is a sharp reduction in the advertising fees they can get for programs on those channels and they will continue to lose money they cannot recover.  They have to be losing a huge audience - millions of viewers.  I don't appreciate your frequent subscription rate hikes but clearly you are not totally to blame.  As stated on the information playing on those channels - almost all of what they have to offer is free elsewhere.

  • WaterlooSJBWaterlooSJB Posts: 1
    Feb 06, 2018

     

    Well, that's just great advice, which is totally useless to me--a 67 year old woman with no clue on how or desire to try to buy the right antenna, hook it up, and figure out how to bypass the cable.  I saw another price increase on my Feb. bill as well, which makes it about $15 higher than a year ago, and now with 4 less channels.  Get this resolved.   Here's a suggestion for Spectrum---if you stopped running all those moronic tv ads of yours, such as all of them with the "Satellite TV Bad-Spectrum Good" theme--you would would most likely save enough to pay for the channels you promised to carry.   Your television ads are condescending, poorly executed, and ridiculous.  You could not possibly be gaining any customers from them. Just provide better service and stop nickle-diming the long time customers you have, and the rest will take care of itself.  Get those 4 Fox channels back NOW!

  • ehawkins1ehawkins1 Posts: 1
    Feb 06, 2018

    Why did I loose these channels with no warning in the Central NY area?

  • lindaherman03lindaherman03 Posts: 1
    Feb 06, 2018

    This is totally ridiculous, there are only a few channels worth watching as it is and now we have even fewer channels all because 1 broadcaster decided to get greedy.   Removing their broadcasting when they did has forced people to go spend money on an antenna or go online to see the finale of some of their favorite shows.  No matter what you utilize except an antenna we have to deal with corporate greed year after year, be it cable, streaming, fiber optics, or satellite.  The corporations are not the ones that pay the ultimate price during these negotiations it is the customers.  Maybe corporate (edited) need to do their negotiations sooner than later so that we the customer is not hurt in your temper tantrums because we all know how it ends in the long run.  When we the people start complaining and start changing providers the corporate (edited) get their (edited)  and re-sign the contracts with a modest price increase of 1-3% and then everyone is happy. (edited)

  • c18c18 Posts: 2
    Feb 07, 2018

    My mother just told me about this message that keeps popping up for her local affiliate network stations. She missed her favorite shows no thanks to this nonsense.

    Attention past, present, and future cable companies. We customers pay for 100% of the programs we choose to watch. Not 98.6% of what you broadcast and cut to the commercials faster than wildfire can spread in an asbestos filled room by overlapping it with sponsors .  Commericials on top of already broadcasted commercials.  Talk about canabalizing.

     

    You look for ways to close and exploit the loopholes to extract as much money as you can. Is jamming commercials before the program finishes to intermission that high a priority? No wonder customers are cutting you out of their bottom line. why can't you just let the commercials play as they are broadcasted? proactiv.com and aspca.org exists whether you watch in the southwest or the east coast.

     

    Your business practices are up there with the tyrants. No wonder you govern no loyalty to your customers. A true worthy company can still make money and implement new technologies without cutting holes into your customers wallets. You can put as many representatives on the frontline to protect your thinly veiled sincerities, but your decision makers are the ones who deserve to get yelled at.

     

    I pick and choose to subscribe to cable because I do it for my mother.

     

    OTA channels brings things back to how program broadcasting once was.  I will still hold out for that one company that puts customers first, technology second, and eventually profits.

  • MatthewprestonMatthewpreston Posts: 1
    Feb 08, 2018
    If we as paying customers are supposed to just go buy an antenna to watch the channels we are paying you for then whats the point in paying you? Maybe it would be better to go buy an antenna and switch Internet service to one of the many other companies??? FIX WHATEVER THE ISSUE IS!!!!!
  • LaureneLaurene Posts: 4
    Feb 08, 2018

    I totally agree with you. The least can do is have a senior pricing option that's fair. I too am cutting the cord next month. 

  • LaureneLaurene Posts: 4
    Feb 08, 2018
    Exactly!
  • LaureneLaurene Posts: 4
    Feb 08, 2018
    Excellent! Thank you.
  • sl1sl1 Posts: 1
    Feb 10, 2018

    Personally, this issue is rediculas. I have seen this tactic impemented by many providers to increase already too high rates.  If this issue causes an increase in rates for progamming that should almost be free I will seek tv coverage from a differnt source.  For the limited TV that I use (especially free local chanels)  I am already paying a premium price for TV. Spectrum should pull their big girl panties up and supply the service we already pay way too high of a rate!!.

  • karlbeckmankarlbeckman Posts: 2,207 ✭✭✭✭
    Feb 12, 2018

    First, please remember that the User Forums are staffed by customer volunteers (like many of you) who have no financial interest or management input to Spectrum whatsoever.  We can try to offer help if you have technical problems, but we don't run their business. 

     

    If you don't like Spectrum's rate structure, complain to your state's Public Utilities Commission.  Years ago the FCC put them in charge of regulating TV and internet services, instead of local politicians who used to negotiate the franchise agreements. 

     

    Next, when you "cut the cord" you will receive your video programs either from the internet or over the air broadcasts.  You will still have to deal with some 3rd party service provider such as Spectrum, AT&T, or others for internet.  They also come under the authority of your state's PUC, and they don't give anything away for free either. 

     

  • dgransbudgransbu Posts: 1
    Feb 12, 2018

    Not suprised that Fox and its channels want more money.. Always comes down to money.. It's not like Fox is hurting for more money they just feel they should get more, so they jack up their rates. I hope Spectrum doesn't settle and sticks with their offer. Pull Fox and their channels from your lineup and wait for them to come to Spectrum with a fair rate. If Spectrum was smart they should only offer them the same rate they been getting without any increase. Since they aren't playing fair then they shouldn't get any increase. I hope all the other TV providers do the same. This world is so Greedy and everyone always want more money. It shows they don't care about customers, just the most money they can get. You will never see a cable company or Network want less money to help reduce cost to customers. Someone has to put their foot down and say "enough is enough". There are so many other ways to watch TV and when customers start canceling their cable service and finding ways to pay less for TV and willing to do without, then the networks and cable companys will find ways to provide TV for less. I'm a Big NASCAR fan, or I was, but NASCAR has been just as Greedy and probably one of the reasons why Fox wants more money. I have been losing intrest in NASCAR more and more over the past few years. My friends and I use to watch NASCAR every weekend, now we only watch a few races a year. I think it's because of all the commercials and "Plugs" the drivers have to do when they do interviews..

    One other thing i want to point out is that I thought the Networks got most/all their money from the commericals they make us watch and that's why we have to watch them. 

    Stick to your offer Spectrum and don't settle. You will probably lose a lot of money because your customers will go else where. Good luck! 

  • sabby2sabby2 Posts: 1
    Feb 16, 2018
    Have contacted both Charter and Northwest Broadcasting asking for them to get negotiations going and get channel 8 back on air..in their emails back to me each side is blaming the other...today I see channel8 is no lo get listed in their line up..!
  • bernie67bernie67 Posts: 5
    Feb 18, 2018
    I want my channels back it went up even though you're not on there
  • whiterabbittwhiterabbitt Posts: 6
    Feb 18, 2018

    I stopped watching CRAPCAR when the gave jimmy Johnson several championships with ADMITTED Ghost cautions and as far as FOX? If someone hadn't of asked i never would have missed it, when my "Package"  runs out in mid March I am dropping everything but, the internet. Comcast and Time warner are the worst companies, I hope they go bankrupt.

  • whiterabbittwhiterabbitt Posts: 6
    Feb 18, 2018

    MONOPOLY  is what its called and the republicans are part of the scam.

     

  • LMLLML Posts: 1
    Feb 18, 2018

    That's a terrific idea if you are close enough to a broadcase source.  For those of us 60 miles or more away from a source, we do not have this option.

  • Natalie69Natalie69 Posts: 1
    Feb 18, 2018

    Maybe so but I bet they care more about providing a great service to their customers than spectrum obviously does,,,cause obviously spectrum doesn’t. Greedy fools. I too am looking elsewhere for my tv needs. This is flat out (edited)

  • rsmithrsmith Posts: 1
    Feb 19, 2018

    I agree. I just switched from Dish back to Spectrum. (I was a TWC customer before). Guess it is Direct TV next. I am furious over the Daytona not be broadcasted. I am surprise that NASCAR hasnt begun lawsuits on this! The amount of coverage that they lost is unbelieveable.

    Either Fox comes back or I leave for good! 

     

     

     

This discussion has been closed.