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The "Guide" is often incorrect

rdkrapfrdkrapf Posts: 1

I think TWC/Spectrum needs to check and edit the Guide. It is frequently wrong. It's important that it be correct, otherwise, a OnePass won't record the intended program, For example, Eastenders airs on WCNY Sunday from 3-4PM. The Guide has listed Masterpiece for several weeks now, so a search for the program says no upcoming episodes are available. Tune in though and Eastenders is playing.


I frequently select a channel based on what the Guide says is playing, only to find something else.


How can this be corrected?

Best Answer

  • Spectrum_HelpSpectrum_Help Posts: 102 ✭✭✭✭
    Feb 17, 2018 Accepted Answer

    Hello @rdkrapf


    TiVo's support page has some troubleshooting steps for incorrect data in the guide; that is listed in the spoiler below

    • Check your Guide Options to ensure that all of the channels that you receive are being displayed. Display the Guide and then press the yellow 'A' button (or Enter), if so indicated at the bottom of the screen) to verify your Guide options. Make sure that you are displaying "My Channels" (or "Channels you Receive") and that filters are turned off.
    • If you cannot find a channel in the TiVo Live Guide, navigate to the Channel List: 
    For devices running TiVo Experience 4 (Software Version: 21.7.X) 
    TiVo Device Navigation Path (from TiVo Home)
    BOLT Series, Roamio Series & TiVo Minis  Settings & Messages > Channel  Settings > Channel List

    For devices running previous User Interface or TiVo Experience 3 (Software Version: 20.7.4 RC2 or earlier)

    TiVo Model Menu Path (from TiVo Central)
    BOLT Series, Roamio Series & TiVo Minis  Settings & Messages > Channel  Settings > Channel List
    Premiere Series Settings & Messages > Settings > Channels > Channel List
    Use the Arrows and Select button to toggle a checkmark next to any channel that you receive. Checked channels will show in the TiVo Live Guide and will be searchable from the Find Shows screen.

    NOTE: For Series2 DT DVRs, if there are two versions of the same channel, make sure you select your basic cable channels (marked "CBL") rather than the corresponding digital channels (marked "BOX" or "SAT") to minimize conflicts while recording.

           3.  If the missing channels are not listed on the Channel List screen, you may need to select a different lineup.

    IMPORTANT: The following steps will put your DVR into Guided Setup, which requires a connection to the TiVo Service. If you aren't sure your network (or phone connection) is operating, follow the instructions at How to Test the TiVo Service Connection before continuing.

    Select a different lineup

    1. While in the Channel List screen, press Enter or Info (as indicated at the bottom of the screen) to change your lineup.
    2. To confirm that you want to continue, press Thumbs Down three times, followed by Enter.

      NOTE: If you have a BOLT, Roamio, or Premiere Series device, this will take you to the beginning of Guided Setup.

    3. Follow the onscreen instructions until you come to the Cable Channel Lineup screen. From here, you can:
      • Press Select to continue with the default lineup choices for your provider.
      • Press Enter to go to the Advanced Setup screen, where you can select alternate lineups, if available (for example, rebuild lineups).

      After you select a lineup, your DVR will make its second connection to the TiVo Service to download the program guide data.

    If you are still experiencing issues after following those steps, TiVo has a form to fill out where you can further escalate that issue which can be found HERE


    Thank you for your participation in the Forums!

    Jeremiah S.
    Spectrum-Social Media Customer Care
    Moderator - Spectrum Community Forums

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