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Spectrum blocking movie options on my Starz app - says my provider doesn't offer?

ddgddg Posts: 2
Good evening! i have downloaded the Starz app from Google Play and wanted to watch a movie. I am getting the message: FIRST: A QUICK PIECE OF BUSINESS While you now have access to tons of your favorite stuff, this title isn't offered by your provider. We're confident that you will find more of the obsessable series and movies that you crave. What's up with this? I pay for this service every month through Spectrum/TWC and now I can't access what I am paying for? I see that there is a little symbol on many of the movies I would like to stream. Please help!! Why am I seeing movies I can't watch?

Best Answer

  • James_MJames_M Posts: 2,080 admin
    Feb 22, 2018 Accepted Answer

    @ddg

     

    Thank you.  I was able to access "True Grit" from the Starz app using our test account and did not receive an error.  If the issue is still occurring, we encourage you to contact support directly for further assistance.

     

    Please contact us at: 

     

    Spectrum-Social Media Customer Care

     

Replies

  • James_MJames_M Posts: 2,080 admin
    Feb 21, 2018

    @ddg

     

    A couple quick questions: 

     

    1.  Are you logged into the app with your Spectrum ID and password? 

     

    2.  What is the title you are trying to access so we can attempt to replicate the issue?

     

     

    Spectrum Social Media Customer Care

  • ddgddg Posts: 2
    Feb 21, 2018

    Yes, I am logged in with my Spectrum ID/password.

    I was trying to access "True Grit" under the Westerns category

This discussion has been closed.