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Unstable bitrates (upload speeds)

DloranceDlorance Posts: 13
in Connectivity Mar 10, 2018

Hello,

 

I have been streaming to twitch for the past 2 months without any issue.  I have been streaming at 6mb/s upload with 20up and 400 down.  However, for the past two weeks I have been unable to stream due to unstable bitrates.  My upload speed will randomly drop from 6mb/s to 1mb/s or less and it will repeat this cycle of going up and down every 30-45 seconds.

 

So far I have tried the following:

 

Factory and hard reset of the Arris modem

Bypassing the Sagemcom router

Speed tests which show normal upload and download speeds

Updating my network utility drivers

Tested with removing all firewalls and antivirus

Removed any onboard programs that claim to optomize connection (Asus programs bundled with the motherboard)

 

Currently I'm all out of ideas and am getting really frustrated.  The only thing that I know for sure is that when this problem began when my IP address had changed.  So I don't know if its a bad routing.

Also, It is not a Twitch server issue.  I have tested this with 2 different streaming software and attempted to stream to Hitbox.tv and Ustream.tv which have all had the issues.  I've felt like I have ruled out anything that could possibly be on my end.

 

Any help would be appreciated.  I could not locate the downstream and upstream logs for the Sagemcom 5260.  Below is the system log and a Tracert from cmd.

 

***Also the two screenshots below are from the built in Twitch bandwidth tester.  The screenshot with the server list is showing that I am able to connect to the servers but traffic can't get through which is indicated by the 0 server quality.

 

Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:01:54 amhg6dError
xtime_add_millisecs(78): unexpected input
Mar 10th, 8:02:51 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:02:51 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list
Mar 10th, 8:07:21 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
Mar 10th, 8:07:21 amhg6dError
[GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [f4:f5:24:87:79:40] exists already in filtering list

 

 

Tracing route to live-sfo.twitch.tv [23.160.0.84]
over a maximum of 30 hops:
  0  DESKTOP-95UT8KQ.home [192.168.1.2]
  1  HG6Box [192.168.1.1]
  2  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
  3     *     tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
  4  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
  5  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
  6  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
  7  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
  8  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
  9  unk-426d0579.adelphiacom.net [66.109.5.121]
 10  52.223.242.236  reports: Destination net unreachable.

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           DESKTOP-95UT8KQ.home [192.168.1.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  HG6Box [192.168.1.1]
                                0/ 100 =  0%   |
  2   23ms     2/ 100 =  2%     2/ 100 =  2%  cpe-70-121-192-1.satx.res.rr.com [70.121.192.1]
                                0/ 100 =  0%   |
  3   34ms     0/ 100 =  0%     0/ 100 =  0%  tge0-0-0.snaxtx4001h.texas.rr.com [24.28.133.33]
                                0/ 100 =  0%   |
  4   19ms     1/ 100 =  1%     1/ 100 =  1%  agg21.snaptx1901r.texas.rr.com [24.175.33.72]
                                0/ 100 =  0%   |
  5   25ms     0/ 100 =  0%     0/ 100 =  0%  agg22.snavtxuu02r.texas.rr.com [24.175.32.160]
                                0/ 100 =  0%   |
  6   31ms     1/ 100 =  1%     1/ 100 =  1%  agg23.hstqtxl301r.texas.rr.com [24.175.32.156]
                                0/ 100 =  0%   |
  7   31ms     1/ 100 =  1%     1/ 100 =  1%  ge-2-1-0.a0.sea90.tbone.rr.com [66.109.1.218]
                                0/ 100 =  0%   |
  8   34ms     1/ 100 =  1%     1/ 100 =  1%  bu-ether12.dllstx976iw-bcr00.tbone.rr.com [66.109.6.39]
                                0/ 100 =  0%   |
  9   39ms     0/ 100 =  0%     0/ 100 =  0%  unk-426d0579.adelphiacom.net [66.109.5.121]
                              100/ 100 =100%   |
 10  ---     100/ 100 =100%     0/ 100 =  0%  DESKTOP-95UT8KQ [0.0.0.0]

Trace complete.

Screenshot (21).pngScreenshot (25).png

 

Comments

  • MsRayeMsRaye Posts: 25,606
    Mar 10, 2018

    Don't reset the modem, Copy and paste the signal level and error log pages.

     Change the routers DHCP start to 192.168.1.100 

    Turn off sync, onedrive, dropbox, and microsofts stupid win 10 peer to peer upgrader. as well as all wireless devices using the router.

     

  • karlbeckmankarlbeckman Posts: 2,206 ✭✭✭✭
    Mar 10, 2018

    Turn off IPv6!

  • DloranceDlorance Posts: 13
    Mar 11, 2018

    This sagemcom router doesn't give me a lot of access to logs.  And I am not able to locate the signals screen (been looking for about two hours...).  Anyway, I've turned off IPv6 and other non-essential stuff with no luck. 

     

    Mar 11th, 8:47:20 amfirewall-appAlert
    getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
    Mar 11th, 8:47:20 amhg6dError
    [NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [2] mInternalInterfaceStatus [2] isValid [1]
    Mar 11th, 8:47:20 amfirewall-appAlert
    getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:1] (error = -1) !
    Mar 11th, 8:47:20 amfirewall-appAlert
    getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:2] (error = -1) !
    Mar 11th, 8:47:20 amfirewall-appAlert
    getInterfaceAddress(302) : Ioctl failed [interface = BR_LAN:3] (error = -1) !
    Mar 11th, 8:47:21 amhg6dError
    [NAT-SMU] update(205): ERROR[rule misconfigured] : mExternalInterfaceStatus [0] mInternalInterfaceStatus [2] isValid [1]
    Mar 11th, 8:47:30 amhg6dError
    [DNSCOMMON-SMU] checkAddress(520): bad ip address
    Mar 11th, 8:47:30 amhg6dError
    [DNSCOMMON-SMU] checkAddress(520): bad ip address
    Mar 11th, 8:47:30 amradvdError
    Exiting, privsep_read_loop had readn return 0 bytes
    Mar 11th, 8:47:30 amradvdError
    Exiting, privsep_read_loop is complete.
    Mar 11th, 8:47:30 amhg6dError
    [EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
    Mar 11th, 8:47:37 amhg6dError
    [GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
    Mar 11th, 8:47:37 amhg6dError
    [GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list
    Mar 11th, 8:48:30 amhg6dError
    [DNSCOMMON-SMU] checkAddress(520): bad ip address
    Mar 11th, 8:48:30 amhg6dError
    [DNSCOMMON-SMU] checkAddress(520): bad ip address
    Mar 11th, 8:48:30 amradvdError
    Exiting, privsep_read_loop had readn return 0 bytes
    Mar 11th, 8:48:30 amradvdError
    Exiting, privsep_read_loop is complete.
    Mar 11th, 8:48:30 amhg6dError
    [EVLP-NL] -> nl_cbEvtsBufRt_forNfy(2153): pProt(0x483610-0) => Group(16) Not Handle
    Mar 11th, 8:48:37 amhg6dError
    [GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(960): Current number of blacklisted devices is [5]
    Mar 11th, 8:48:37 amhg6dError
    [GREMANAGEMENT-OSM] AddAssocDevtoMacFiltering(971): MacAddress [00:19:9d:df:5e:b5] exists already in filtering list
  • MsRayeMsRaye Posts: 25,606
    Mar 11, 2018

    Go to the modem, not the router for the signal level pages

     

  • DloranceDlorance Posts: 13
    Mar 11, 2018
    DOCSIS(CM) Events

     

    Date TimeEvent IDEvent LevelDescription
    1/1/1970 0:01680004015ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    1/1/1970 0:00730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    1/1/1970 0:00680004015ToD request sent - No Response received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/2/2018 2:32820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/4/2018 2:32730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/4/2018 2:39820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:06730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:06730251033Registration RSP rejected unspecified reason;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:06730271004T6 Timeout and retries exceeded;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:06730002003REG RSP not received;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:08730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 14:24820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 18:06730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/5/2018 20:42820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/6/2018 11:44730402003TLV-11 - Illegal Set operation failed;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/6/2018 12:19820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/8/2018 0:59840007005RCS Partial Service;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/8/2018 1:02820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/8/2018 19:08680106006DHCP Renew - lease parameters time server-72.183.82.140;tftp [email protected]+EYX5cy9n0oy8TahSeMr5uls8Xd99+ modified;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;
    3/8/2018 19:21820002003No Ranging Response received - T3 time-out;CM-MAC=a8:11:fc:5b:51:77;CMTS-MAC=00:17:10:88:9d:e4;CM-QOS=1.1;CM-VER=3.0;

     

    RF Parameters

    Downstream

     DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
    Downstream 124621.00 MHz4.60 dBmV40.95 dB256QAM746698456412839933
    Downstream 22489.00 MHz5.70 dBmV40.37 dB256QAM462575526860310293
    Downstream 33495.00 MHz5.70 dBmV40.37 dB256QAM47155127727009327
    Downstream 44501.00 MHz5.60 dBmV40.95 dB256QAM476970735152110339
    Downstream 55507.00 MHz5.60 dBmV40.95 dB256QAM432921809240610558
    Downstream 66513.00 MHz5.50 dBmV40.37 dB256QAM400968999043010150
    Downstream 77519.00 MHz5.40 dBmV40.95 dB256QAM396877875041910391
    Downstream 88525.00 MHz5.30 dBmV40.37 dB256QAM395978268571010359
    Downstream 99531.00 MHz5.20 dBmV40.95 dB256QAM445740181842910570
    Downstream 1010537.00 MHz5.00 dBmV40.95 dB256QAM400587035065710598
    Downstream 1111543.00 MHz5.40 dBmV40.95 dB256QAM398119770435110724
    Downstream 1212549.00 MHz5.30 dBmV40.37 dB256QAM398202554566710241
    Downstream 1313555.00 MHz5.20 dBmV40.95 dB256QAM40277873219899421
    Downstream 1414561.00 MHz5.40 dBmV40.95 dB256QAM385664389847810839
    Downstream 1515567.00 MHz5.30 dBmV40.95 dB256QAM38767012864319838
    Downstream 1616573.00 MHz5.40 dBmV43.38 dB256QAM38073606316539942
    Downstream 1717579.00 MHz5.40 dBmV40.37 dB256QAM596068395061410284
    Downstream 1818585.00 MHz5.40 dBmV40.95 dB256QAM582676986061010508
    Downstream 1919591.00 MHz5.40 dBmV40.95 dB256QAM611823770052610546
    Downstream 2020597.00 MHz5.40 dBmV40.95 dB256QAM572446732966810203
    Downstream 2121603.00 MHz5.20 dBmV40.95 dB256QAM587306527040610449
    Downstream 2222609.00 MHz5.10 dBmV40.95 dB256QAM59530642636139381
    Downstream 2323615.00 MHz4.50 dBmV40.37 dB256QAM60843467885869992
    Downstream 241483.00 MHz5.70 dBmV40.95 dB256QAM466006749442410486
    Reset FEC Counters

    Upstream

     UCIDFreqPowerChannel TypeSymbol RateModulation
    Upstream 1224.20 MHz51.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 2437.00 MHz51.25 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 3330.60 MHz50.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 4119.40 MHz50.25 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM

     

     Status
    System Uptime:5 d: 5 h: 44 m
    Computers Detected:staticCPE(1), dynamicCPE(1)
    CM Status:OPERATIONAL
    Time and Date:Sun 2018-03-11 17:28:01

     

     Interface Parameters
    Interface NameProvisionedStateSpeed (Mbps)MAC address
    LANEnabledUp1000(Full)A8:11:FC:5B:51:76
    CABLEEnabledUp-----A8:11:FC:5B:51:77
    MTANotInitiatedDown-----A8:11:FC:5B:51:78
  • DloranceDlorance Posts: 13
    Mar 12, 2018

    Just realized copying and pasting was cutting off some stuff so here are screenshots instead.Screenshot (28).pngScreenshot (29).png

  • DloranceDlorance Posts: 13
    Mar 12, 2018

    Well, after 5 phone calls, replacement router and modem, and hours upon hours of researching and testing for the past two weeks I officially give up.  I'll be canceling my service tomorrow as two weeks of this is ridiculous. 

     

    I've tested everything I've could on my end and even did a fresh install of windows just in case it was a program or setting I had that was messing things up.  Speeds are always fine but something is blocking traffic from going to and from being uploaded to specific websites that I stream to. 

     

    I connected my PC to my phone's mobile hotspot and was able to get a very stable upload stream to twitch (albeit only at 1mb/s).  But it atleast it shows that on a different connection I am able to get a stable upload and maintain that constant upload to within 200 kb/s...

     

    So, anway, unless anyone has any more suggestions by tomorrow I'll be terminating services.  The whole circumstances of this issue has been very strange from the start.  It occurred within 2 hours from when I called to cancel my phone and TV on 2/27.  Prior to that I've never had a single issue...  Oh well

  • MsRayeMsRaye Posts: 25,606
    Mar 12, 2018

    Yes, you have a serious coaxial issue.. There are splitters in the line that need to be removed and probably loose/ corroded connections... The people on the phone can only reset the modem and  per the log, looks like they even't have done that, much less send out a tech to clean up the connection.

     Looks like at least  a couple 2 way or a 4 way and probably with open/ loose ends on them. 

     Maybe backsides of wall plates. 

     

    Possibly the center wire is all corroded... Take all apart, see if they're shiny copper, retorque a tad more than finger tight, The upstream needs to be a lot lower to be reliable, should be in the 40's not maxed out over +50 dBmv

     

     

     

     The uncorrectables should never exceed the correctables or at that high percentage of total good bytes...

    This almost looks like a bad amplifier or ups feed thru "F" surge protector injecting broadband noise or a pooryl grounded outside grounding block.

     

     

  • DloranceDlorance Posts: 13
    Mar 12, 2018

    Thanks for the input.   When I open the cable box in my apartment there is a two splitter with one connection not being used.  When the tech came the last week he connected the coax outlet in the bedroom but disconnected the hallway coax for whatever reason.  The actual cable wires are all covered in dust from years but the actual cable connectors look fine.  No rust and still newish looking.

  • DloranceDlorance Posts: 13
    Mar 12, 2018

    Well, I changed the splitter with a newer one I had laying around and changed some of the coax cables.  No fix.  I'll call another tech now that I have a little bit of proof.

     

    I'm getting  around 4-6 mb/s upload right now.  I need a constant 6mb/s to stream.

  • DloranceDlorance Posts: 13
    Mar 12, 2018

    Also here is another log from the modem...

     

    My issue started in the evening on 2/27 and there are some events that go on that I noticed.

     

    PacketCable(MTA) Events

     

    Date TimeEvent IDDescription
    1/9/2018 17:4716MTA TFTP: Successful
    1/9/2018 17:4726MTA PROV: Successful!
    1/9/2018 17:473Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
    1/9/2018 17:473Voice Line State Change, Line Number = 2, Prev State = OOS, New State = IS
    2/27/2018 18:2816MTA TFTP: Successful
    2/27/2018 18:2826MTA PROV: Successful!
    2/27/2018 18:283Voice Line State Change, Line Number = 1, Prev State = OOS, New State = IS
    2/27/2018 18:373Voice Line State Change, Line Number = 1, Prev State = IS, New State = OOS
  • DloranceDlorance Posts: 13
    Mar 13, 2018

    Just a little update...

     

    The tech came out and was seeing huge flucations in upload speed.  He went out and checked the box that leads into the apartment building and said the issue was coming from the box.  Another work crew came out and worked on it for two hours or so.  Said they fixed it but I still have the issue Smiley Sad

     

     

  • MsRayeMsRaye Posts: 25,606
    Mar 14, 2018

    Post the signal level page and whether or not they removed the splitter... Upstreem needs to be lower than +50.0 dBmv to be reliable.

     

  • DloranceDlorance Posts: 13
    Mar 14, 2018
    RF Parameters

    Downstream

     DCIDFreqPowerSNRModulationOctetsCorrectedsUncorrectables
    Downstream 124621.00 MHz9.50 dBmV40.95 dB256QAM15274083900
    Downstream 22489.00 MHz10.50 dBmV40.37 dB256QAM7324248900
    Downstream 33495.00 MHz10.60 dBmV40.95 dB256QAM6870305900
    Downstream 44501.00 MHz10.40 dBmV40.95 dB256QAM8522683600
    Downstream 55507.00 MHz10.50 dBmV40.95 dB256QAM77001597150
    Downstream 66513.00 MHz10.40 dBmV40.95 dB256QAM72958794120
    Downstream 77519.00 MHz10.40 dBmV40.95 dB256QAM68882050150
    Downstream 88525.00 MHz10.40 dBmV40.95 dB256QAM79435653200
    Downstream 99531.00 MHz10.10 dBmV40.95 dB256QAM78839059140
    Downstream 1010537.00 MHz10.30 dBmV43.38 dB256QAM7700089500
    Downstream 1111543.00 MHz10.40 dBmV40.95 dB256QAM7208461400
    Downstream 1212549.00 MHz10.20 dBmV40.37 dB256QAM7578218500
    Downstream 1313555.00 MHz10.30 dBmV40.95 dB256QAM8286837800
    Downstream 1414561.00 MHz10.30 dBmV40.37 dB256QAM7697793800
    Downstream 1515567.00 MHz10.20 dBmV40.95 dB256QAM7406338200
    Downstream 1616573.00 MHz10.20 dBmV40.37 dB256QAM6847021300
    Downstream 1717579.00 MHz10.30 dBmV40.95 dB256QAM13242152500
    Downstream 1818585.00 MHz10.10 dBmV40.95 dB256QAM13350897900
    Downstream 1919591.00 MHz10.20 dBmV40.95 dB256QAM14175187300
    Downstream 2020597.00 MHz10.20 dBmV40.95 dB256QAM13896627800
    Downstream 2121603.00 MHz10.10 dBmV40.95 dB256QAM13204604500
    Downstream 2222609.00 MHz10.20 dBmV40.95 dB256QAM12913349800
    Downstream 2323615.00 MHz9.60 dBmV40.95 dB256QAM14198449100
    Downstream 241483.00 MHz10.60 dBmV40.95 dB256QAM6521909860
    Reset FEC Counters

    Upstream

     UCIDFreqPowerChannel TypeSymbol RateModulation
    Upstream 1224.20 MHz46.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 2437.00 MHz46.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 3330.60 MHz46.75 dBmVDOCSIS2.0 (ATDMA)5120 kSym/s64QAM
    Upstream 4119.40 MHz46.50 dBmVDOCSIS1.x (TDMA)2560 kSym/s16QAM

     

     Status
    System Uptime:0 d: 0 h: 29 m
    Computers Detected:staticCPE(1), dynamicCPE(1)
    CM Status:OPERATIONAL
    Time and Date:Wed 2018-03-14 11:40:30
  • DloranceDlorance Posts: 13
    Mar 14, 2018

    Second tech came out today and replaced the router which also caused my IP address to change.  However, the problem still exists.

     

    I'm all out of ideas.  The second tech's tests showed no packet loss this time.

  • MsRayeMsRaye Posts: 25,606
    Mar 14, 2018

    Looks like they got the US level out of the grey area by 3 dB, so they removed a splitter.

    You're getting a few bits of correction/ ingress and are either in NC or Austin, correct? This may be a widespread issue on the node from broadcast Tv ingress

     

  • DloranceDlorance Posts: 13
    Mar 15, 2018

    I'm in San Antonio.  Thanks again for the response.

  • DloranceDlorance Posts: 13
    Mar 15, 2018

    Another screenshot of what it's still doing.  It's different then the first screenshot but overall quality is still the same
    Screenshot (31).png

  • WaterWater Posts: 1
    Apr 20, 2018

    Did you ever find a fix?

  • karlbeckmankarlbeckman Posts: 2,206 ✭✭✭✭
    Apr 21, 2018

    It's easy to see why your uploads are slow - the power level on all four upstream [US] channels is at or exceeding the max allowed.  This is usually caused by having too much line and splitter loss in your home cabling and the outdoor cable connection.  If you have both TV and internet service, the modem has to be on a two-way splitter from the cable drop.  If no TV, drop goes directly into the modem. 

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