Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

login loop

spectrum/twc/charter/whateverthehell login is broken.


TWC redirects to spectrum.net which when you login properly will redirect to TWC which redirects back to spectrum login page.


This seems to be a VERY common problem, has enyone found a solution?


I can make new usernames that are view only and they work, but the HOH name that I've had through all of TWC's name changes gets stuck in the login loop, and its inposible to make a new HOH name.

Best Answer

  • Julia_RJulia_R Posts: 4,207 Lead Mod
    Mar 17, 2018 Accepted Answer

    When we see a loop of this page it is normally due to logging in with a username and password that is associated with a former account. If that is not the case we would need to research the problem. We encourage you to contact us directly for assistance.


    Our Social Media Customer Care team can be reached at 


    Twitter: @Ask_Spectrum
    Facebook: https://www.facebook.com/Spectrum

    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

This discussion has been closed.