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Online Account Question

A couple new items appeared under the recent activity tab as a list of what I'm assuming are possible monthly charges.

I have my own customer owned modem and as yet have not been charged with any of these but I am curious to know what specifically they would apply to and how I would incur these charges.

HSD modem charge

Dev Data Anchor charge

 

Best Answer

  • Julia_RJulia_R Posts: 4,207 Lead Mod
    Apr 29, 2018 Accepted Answer

    @aintmis  My apologies for not replying sooner.

     

    The first would relate to the lease of a modem.  The second Dev Data Anchor is short for Development Data Anchor which I have not previously seen on an invoice. That being said, I am not a billing specialist.  We would be happy to have this listing on your invoice looked into. 

     

    If you would like to contact our Social Media Customer Care team at 

     

    Twitter: @Ask_Spectrum

    &
    Facebook: https://www.facebook.com/Spectrum


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

     

Replies

  • Julia_RJulia_R Posts: 4,207 Lead Mod
    Apr 08, 2018

    For information regarding your billing I would encourage you to contact support directly 

    to look into those items.

     

    If you are using  your own modem you should not be seeing a lease listed.

     

    Our Social Media Customer Care team can be reached at 

     

    Twitter: @Ask_Spectrum

    &
    Facebook: https://www.facebook.com/Spectrum

    If you prefer you phone in you can dial 1-800-892-4357


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • aintmisaintmis Posts: 32
    Apr 08, 2018

    Thank you kindly for replying.

    However I wasn't asking any specifics in dealing with my personal account, just what the terms themselves mean. Perhaps, in case I wish to avoid incurring such charges.

    By your reply I suppose I can assume the one would be for a modem rental.

    The other term Dev Data Anchor, is still in question.

This discussion has been closed.