RLC-1000 Error - Poor Tech Support Response
I was using the Spectrum app just fine on 2 Roku Streaming Sticks. This morning I had to turn off my cable modem and when I turned it back on I received a new IP address. Now I get error RLC-1000 whenever I try to log into the Spectrum app, basically because it thinks I'm not using an authorized cable modem. I've rebooted, uninstall/install the app, and even reset my Roku. All other network devices and Roku apps (Netflix, etc.) work just fine. I have a PRODOPS ticket open but they said they'll get back to me in 72 HOURS!!!
Why is this happening? All I did was power cycle the cable modem, not change ISPs. Has this happened to anyone else?