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key symbol on certain ON DEMAND content?

dhughesdhughes Posts: 1

I tried to order Ghost Stories from the on demand in the browser on my PC but there is a key symbol hovering over it and it won't open up to order. What does this mean?

Best Answer

  • Julia_RJulia_R Posts: 4,168 Lead Mod
    Apr 21, 2018 Accepted Answer

    The key symbol on the program would indicate that you do not subscribe 

    to the channel that is providing the program.


    If you do subscribe to the channel and are seeing this it may have been locked

    out through parental controls.


    If these 2 things are not accurate we would want to have you contact direct support

    to have this reviewed.


    Twitter: @Ask_Spectrum
    Facebook: https://www.facebook.com/Spectrum

    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

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