Advice on how to proceed with activating my own modem
I decided to upgrade my Internet from the base 100 mbps to 400 mbps earlier this week. Before calling, I checked to see if the modem I bought last year would work on their network at the upgraded speed. And, yes, according to Spectrum.net, my Arris SBG7580-AC would work on their network as a 400 mbps device. I should mention that it's the modem I am currently using albeit at a reduced speed. Unfortunately, when I called Spectrum they told me that it would only work at 300 mbps. I was taken aback. I even refered them to the Spectrum webpage. The guy on the phone acknowledged the descrepency but still insisted I take a Spectrum modem. I relented. It arrived today and.....I hate it. I want to use my SBG7580-AC. I know that they're giving me a modem for free, but dogonnit. I want my own modem.
I was wondering if somebody could offer me some advice. I was thinking about contacting Spectrum again to perhaps get some further confirmation on whether or not my modem is useable at 400. I mean, I got the feeling they really didn't want me to use my own modem even if it was on the list.
Thanks in advance.