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Representative said CableCARDs are no longer offered.

mlheld123mlheld123 Posts: 3
in TV Equipment May 10, 2018

Hello,

 

We are a legancy TWC consumer. 

 

I was communicating with a rep that said that they no longer offer cable cards. They said stores might have a few left, but is it unlikely. 

 

Is this correct? Legal? 

 

Thanks.

Accepted Answers

  • reds91185reds91185 Posts: 2,452
    May 10, 2018 Accepted Answer

    Generally, no. There are forum moderators here that are great and may be able to help, but the most immediate way of getting a CableCard is to call back and speak to another rep, and another if necessary...or do what I did and walk into the local Spectrum store.

  • James_MJames_M Posts: 2,074 admin
    May 10, 2018 Accepted Answer

    @mlheld123

     

    We apologize for any poor experience.  You can reach CableCard support directly at  1-866-532-2598.  As @reds91185 suggested, you can also visit a local store.  

Replies

  • reds91185reds91185 Posts: 2,452
    May 10, 2018

    100% incorrect.

     

    The problem is so few customers request them so many reps either 1) aren't even aware CableCards exist, 2) aren't properly trained, or 3) have no idea how to handle the request so they say what they need to say to get you off the phone.

  • mlheld123mlheld123 Posts: 3
    May 10, 2018

    Thanks for the info. Any idea on how to be able to talk/chat with someone that knows something about them? Does TWC/Spectrum reply to these forms. 

  • mlheld123mlheld123 Posts: 3
    May 10, 2018

    UPDATE: I just called back again and got someone that was able to order one. It's on the way... Thanks for the help! 

This discussion has been closed.