Forums are peer to peer support, in most cases our participants will not be able to
advise you if the problem is of a larger scope.
We encourage you to contact us directly for support if you are still experiencing
problems with the service.
We can be reached a number of ways.
Twitter: @Ask_SpectrumFacebook: https://www.facebook.com/Spectrum
Regards,Julia R.Spectrum-Social Media Customer CareLead Moderator-Community Forums