All cable out. No answers online or phone. It's been an hour.
my box came back on but has a different, basic interface. no menu or dvr available, saved favorites are gone. some channels are gone too. reboot did not help.
Live Chat #886 in que and cannot call in. Error code IA01 on everything and won't reboot
I have the same error code IAO1 message. The problem is the software in our boxes must be updated which can only be done through the CISCO network. You need to unplug your box wait 30 sec then plug it back in and make sure the box is not on. You will eventually get a message stating boot and then a Pending message. None of us will have service until the new software is downloaded onto out boxes. It may take at least 30min for the download once it starts. I have the PEND message on my screen now.
In the mean time ,if you have a smart TV and can or have downloaded the Spectrum app you can watch your cable throgh it.
TWC used to have outage info on their website. I haven't found anything about troubleshooting for an area outage on this site. We had a bad thunderstorm about 2 hrs ago and I saw a couple of their trucks parked about an hour ago. Svc here still out.
I got through about an hour ago. It is an area wide problem with the cabe. Internet appears to be fine. The IA01 error code is what I'm seeing too. They could not give me an ETA for repairing the problem but the are aware of it and working on it. FYI, I told the rep that they would have a LOT less calls to deal with if they would update their automated announcements and tell people that they are aware and working on it. I was number 605 in the queu earlier and gave up on that.
Can you give us a little more detail? It helps one's patience. Affected area? Suspected cause of the outage?
Me too. No response from Time Warner/Spectrum. They don’t answer phone.
Terrible customer service. At least put a recorded message indicating they know of the problem and are working on it.
Mine is coming back. Power down, unplug for 30seconds, plug power back in. Rebooted and seems to be coming up now
50 minutes in queue for the online chat for the customer service representative to say, we are experiencing techincal difficulties in your area and technicians are working dilligently to solve the issue and there is no ETA. that's just peachy. no comment of what the issue is. no ETA to solve the issue. just "we know. thank you for your patience". My patience ran out 90 minutes ago.
So do you think that if the phone dudes told you what the problem was you could get it fixed faster? Let them do their jobs safely - it's no fun working outdoors on a night like this when trees, cables, and power are down across the area due to the very obvious nasty weather!
TV has been back up since about 22:20, after one false start followed by a full converter reboot at 22:08. Internet has been up since I got home at 21:15.
I was following this Ohio outage on the @Ask Spectrum page on Twitter. Unfortunately, most of the time for an unexpected outage, the reps cannot give an Estimated Repair Time (ERT) because they have to assess how severe the damage is, and whether it is local or nationwide. A main break in the cable fiber depending on where it is located in the chain and the nodes affected can take several hours. Probably a local issue, but a severe local issue. Nationwide issues, longer time. In the thirty years I have had cable, I don't recall being without service for more than 12 hours. I can count the number of times that I have had techs here on one hand. A very good record.
If it's something like planned mainteince, than they will often have a restoration time on the Customer Care Callcenter voicemail. But not for unexpected outages.
How's it going now? You can always call and request credit for the outage.
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