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Seasonal Status costs

I called customer service to find out about seasonal status, and was told it costs $15 a month.  I watched the video about it at the support site and it says it costs $5 a month per service.  Which is it?  Could be both I guess if one has TV, Internet, and phone, I guess, but I would just like to understand it better.  Thanks!

Best Answer

  • Julia_RJulia_R Posts: 4,180 Lead Mod
    Jul 14, 2018 Accepted Answer

    Good morning!

     

    For seasonal the rates are a bit different depending on the product.

     

    For Internet the seasonal rate is $4.99 per/mo for Spectrum and for Earthlink. 

            Email

            Security Suite

    If you have a home security system Internet would be  $29.99 per/mo.

          Email

          Security Suite 

          In home Wifi  (if you subscribe)

          Out of home WiFi hotspot access

          Current Voice Services

          

     Every Day Low price Internet is $14.99

     

           

    Phone service is also $4.99

         Call Forwarding

         Call Blocking

          Do Not Disturb

          Distinctive Ring

          Call Waiting

          Simultaneous Ring

           


    Video service is where the difference is You would be billed $9.99 per/month plus 

    the Broadcast TV surcharge.  Streaming Video package is not eligible for Seasonal.

     

    This would provide :

           Limited Basic

           Guide

           PPV/VOD not available

           DVR service is not available

                    DVR recording schedule is suspended. Any previously recorded

                   content will remain on the customer's DVR.

          TV and Spectrum TV app entitlement for Limited Basic. 

     

     


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

Replies

  • bpmcclurebpmcclure Posts: 2
    Jul 15, 2018
    Thank you! We are considering just internet, so I assume the $4.99 seasonal rate would apply when we are away. What we really need is email and the security suite, which looks like it's included at that rate. Thanks again.
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