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Netgear AC1900

greatpd1113greatpd1113 Posts: 2
in Home Networking Aug 04, 2018

I see several approved Netgear modems on Spectrum's approved modem list but do not see the NETGEAR Nighthawk AC1900 or the NETGEAR CM500V in the list. Does anyone know if they are approved for Spectrum to connect for internet and LAN phone service?

Comments

  • RAIST5150RAIST5150 Posts: 670 ✭✭✭✭
    Aug 04, 2018
    Would hazard a guess they would be very particular with internet phone configurations, so may not be including that in the bring your own modem listings. They didn't list any voice capable modems in our old TWC market.

    May need to have a one-on-one discussion with your local office about setting up end-user provided equipment. They may require you to still use their modem, but let you use your own Wi-Fi router behind it somehow.
  • greatpd1113greatpd1113 Posts: 2
    Aug 04, 2018

    Thanks for the follow-up, will check with the local office - they are not charging me for the Wi-Fi router, but for the modem.

  • Julia_RJulia_R Posts: 4,207 Lead Mod
    Aug 04, 2018

    Morning!

     

    To clear that up. We do not allow customer owned modems to have phone service provisioned on them.  If you want to have a Spectrum phone you would be required

    to use our MTA. You would still have the option to use your own modem (from the approved list) and router if you would like. 

     

    If you want to use one of our modem/router/mta modems you can do that and run

    your router from that.

     


    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

     

  • karlbeckmankarlbeckman Posts: 2,208 ✭✭✭✭
    Aug 04, 2018

    If you do choose Specrum phone service, their monthly rate for phone service includes the modem charge.  If you piggyback internet and WiFi from the phone modem there is an extra monthly charge.

  • Julia_RJulia_R Posts: 4,207 Lead Mod
    Aug 04, 2018

    @karlbeckman 

     

     

    Spectrum Plans, unlike TWC plans, have no modem lease fee for either phone or 

    Internet. There is a charge to provide WiFi from our equipment. 

     

     

     

    Julia 

     

This discussion has been closed.