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Why do almost half the channels show “unavailable” when using th guide?

FtzahranFtzahran Posts: 6
edited August 27 in Watch TV 2018 Archive Aug 11, 2018

This has been going for over a week.  The guide shows almost half the channels as “unavailable” .  I complained about it on your Facebook page one day and was told it was being corrected.  It was fixed for one day and has been back to unavailable every day since.  

Best Answer

  • FtzahranFtzahran Posts: 6
    Aug 13, 2018 Accepted Answer

    Zip is 28303   Happened on 1 Arris box and 2 Cirrus DVR boxes.  Rebooted all of them and so far they seem ok 

Replies

  • SatchSatch Posts: 3,699 helper
    Aug 11, 2018

    @Ftzahran wrote:

    This has been going for over a week.  The guide shows almost half the channels as “unavailable” .  I complained about it on your Facebook page one day and was told it was being corrected.  It was fixed for one day and has been back to unavailable every day since.  


    Hello,

     

    Where are you located?  City? State? and Zip?  Also, what is the make and model of the cable box?

     

    Gracenote does the Time Grid listings for Spectrum.  Sounds like there is a miscommunication between Gracenote and Spectrum's servers regarding the guide data.  To have problems of this kind for at least a week is unusual.

     

    Satch

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Aug 11, 2018

    Hi!

     

    After it had come back for a day and then gone again had you unplugged the box

    for a reboot? If you have done this and the issue was not resolved I would encourage

    you to contact support directly.  To my knowledge we do not have any issues 

    like that that have been open so long.

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

This discussion has been closed.