Have Spectrum/Time Warner modem requirements changed?
I'm in the cincinnati area and since the big speed upgrade I was able to reach speeds of over 200 mbps on my current modem. However starting last week my speeds are limited to less than 100 mbps. I believe the reason is because my modem only has 8 downstream channels but I can't get a straight answer out of their support agents. Have they recently changed the requirements so that you have to use a 16 channel modem in order to reach 200 mbps speeds? Their support agents always get confused and think I'm talking about TV channels or that I'm accusing them of throttling my internet. I just need to know if upgrading my modem will fix my speed issues which means I need to know why my current modem no longer gives the speeds that it used to.