Roku Spectrum App Issues

jsuffeljsuffel Posts: 4
edited August 27 in Spectrum TV App 2019 Archive Aug 18, 2018

Recently I've been having major issues with our Roku and the Spectrum App. Netflix, Amazon, and Goolge Play all work fine. Spectrum keeps erroring out with RLP-1999 and RLP-999.

Comments

  • Julia_RJulia_R Posts: 4,402 Lead Mod
    Aug 18, 2018

    Errors like that are normally connectivity issues. 

     

    I encourage you to post your modem logs and some information about 

    what speeds you are seeing.

     

    Are you hardwired with your Roku or are you using that wireless? If you 

    are using wireless do you have the same issue when hardwired? Do you have

    problems with the app on other devices as well or just the Roku? 

     

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

     

  • OPHSTechOPHSTech Posts: 1
    Aug 21, 2018
    I also have had this problem recently. It worked fine while playing a movie but has issues playing other channels.
  • jsimmons1jsimmons1 Posts: 1
    Oct 06, 2018

    I am also having having this problem, but mostly wth the Hallmark Channel.  I do have issues with both my Roku devices (multiple) and my laptops using the Spectrum app.  My one Roku is within 8 feet of my brand new WiFi.  Most (but not all) other channels tend to work.  I have 200 mg download service speed.

  • Whizz469Whizz469 Posts: 5
    Oct 09, 2018

    Over the past 3-4 years I had nothing but problems with spectrum app on Roku.  It did run better when they were time warner. It’s funny our goes out at night around 8pm every night and during football games.  We give up. 

    They cant seemed to get it right, however other companies manage it well.  I’m testing direct tv now app on my Roku device.  Not bad, does have some minor issuses but free DVR included 

     

    Over all all I intend to cancelled the tv aspect of sputum and go with someone who is knowledgeable and dependable of today’s technology and future. 

     

  • jsuffeljsuffel Posts: 4
    Oct 09, 2018

    We're in the same boat but, looking at Hulu and Sling. We see the most issues after 7 PM as well. Netflix and Prime work fine.

  • Luk_LadiesLuk_Ladies Posts: 1
    Nov 04, 2018
    We have been having issues with the spectrum app as well. It's usually with the 'On Demand' section, and everytime I start to play something, it shuts off and goes back to the Roku home screen. I can't get anything to play and after starting over 3-4 times, I give up! This happens at all times of the day, and our wi-fi is a few feet away and our roku is really the main thing we use wi-fi with. It's frustrating and disappointing!
  • Julia_RJulia_R Posts: 4,402 Lead Mod
    Nov 04, 2018

    The issues you mention sound like connectivity issues to our network.

     

    I encourage you to  contact support directly to have that looked into. 

    While you may not notice a problem with connection there could be several

    underlying issues that would affect the Spectrum TV/Roku connection that you

    would not notice while doing everyday surfing.

     

    Twitter: @Ask_Spectrum

    Facebook: https://www.facebook.com/Spectrum

    1-855-70-SPECTRUM (855-707-7328)

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

  • mikedilgermikedilger Posts: 1
    Dec 01, 2018
    The spectrum Roku app is miserable, the app itself is always pixelated. I can switch over to channel specific apps and get live TV very clear, the same event. Apparently Julia R. Is a robot or has no voice withing the company. Most of my community that I talked with are experiencing the same issue so Spectrum is only seeing a very small population of complaints here. Most of my area will be switching to satellites based service. Mike
  • BarbarapigeonBarbarapigeon Posts: 1
    Dec 02, 2018

    I am having the same problem.  Was told by technical support that it was a problem with the Live Player tool, what ever is that.  Gave no indication when the problem will be solved.

  • IKCIKC Posts: 4
    Dec 28, 2018

    I agree, other apps work perfectly well, it's only the low quality Spectrum app that is the issue. 

  • yelcobra98yelcobra98 Posts: 1
    Dec 28, 2018

    I just signed up with Spectrum to have the streaming service and it worked fine for a week.  Now, I can barely get it to work at all.  I'm getting the RLP-999 error code.  It is extremely frustrating because as stated be others, all of my other apps are functioning normally.

  • IKCIKC Posts: 4
    Dec 30, 2018

    Just posted the following in another thread:

     

    Some observations thanks to the insight of the person who posted the "press up 5-6 times" tip to get the stats.  I did this and saw a horrendous 406 bitrate, thus explaining the poor picture although the menus etc from the app were fine. Looking at the local NBC live via their app had a great picture; same via the Spectrum app very poor. This is not a network issue, no other app has the same issue and Roku reported excellent connectivity and signal.

     

    Wondering if perhaps there was a newer app version, I deleted and reinstalled and got the same 4.15.1 dated December 3rd 2018. But interesting when it came up on default channel 1 - Spectrums news channel - there was a great picture. Back to NBC and same again, great picture and the bit rate was up to over 4000 but subsequent tests averaged around the 3600 mark. Major improvement and a couple of checks later, still good. Flipped back to cable box for now until I am convinced - and load all apps needed.

     

    Today I arced it up and not only was the picture crap again but worse and showing a bitrate of 211. Back and forth checking a few channels, rebooted Roku, even re associated network made no difference excpet to get up to around the 406 mark. Again, local NBC great on the NBC app. Out of interest, lets uninstall and reinstall app - and again same 4.15.1 and again a great picture with over 3600 bit rate. I'll keep poking at this but maybe this information is useful and of interest to Spectrum to perhaps get to the bottom of these issues that seem to be random but perhaps with a developing pattern.

  • cmworshamcmworsham Posts: 1
    Jan 17, 2019

    Same here Error code RLP-999.  Yuk!

  • DCC1DCC1 Posts: 1
    Jan 21, 2019
    I cant even watch TV at all they freeze time out pixels everything's behind in slow motion I have Rokus on all my TVs. It's now been 5 days and they say their working on it. How does that solve my issue? That's a horriable answer. Are they really trying and when is it going to be fixed? Or is this just plot for us to have to rent the boxes for 3 TVs? No one can give me a straight answer. I ve been a loyal
    Spectrum/ / Time Warner customer for many years and I'm tired of hearing I'm sorry were sorry. That does not help me nor answer my question. You advertise the App but it doesnt work and no one knows why.. I get 25 off my bill lol really I'm paying 146 a month for a service I cant use
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