Recently I've been having major issues with our Roku and the Spectrum App. Netflix, Amazon, and Goolge Play all work fine. Spectrum keeps erroring out with RLP-1999 and RLP-999.
Errors like that are normally connectivity issues.
I encourage you to post your modem logs and some information about
what speeds you are seeing.
Are you hardwired with your Roku or are you using that wireless? If you
are using wireless do you have the same issue when hardwired? Do you have
problems with the app on other devices as well or just the Roku?
Regards,Julia R.Spectrum-Social Media Customer CareLead Moderator-Community Forums
I am also having having this problem, but mostly wth the Hallmark Channel. I do have issues with both my Roku devices (multiple) and my laptops using the Spectrum app. My one Roku is within 8 feet of my brand new WiFi. Most (but not all) other channels tend to work. I have 200 mg download service speed.
Over the past 3-4 years I had nothing but problems with spectrum app on Roku. It did run better when they were time warner. It’s funny our goes out at night around 8pm every night and during football games. We give up.
They cant seemed to get it right, however other companies manage it well. I’m testing direct tv now app on my Roku device. Not bad, does have some minor issuses but free DVR included
Over all all I intend to cancelled the tv aspect of sputum and go with someone who is knowledgeable and dependable of today’s technology and future.
We're in the same boat but, looking at Hulu and Sling. We see the most issues after 7 PM as well. Netflix and Prime work fine.
The issues you mention sound like connectivity issues to our network.
I encourage you to contact support directly to have that looked into.
While you may not notice a problem with connection there could be several
underlying issues that would affect the Spectrum TV/Roku connection that you
would not notice while doing everyday surfing.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
It is clearly a Spectrum App issue and not a network issue. I was able to confirm last Thursday evening. I couldn't get the app to come in clearly for the Thursday night football game. I have Amazon Prime and all Thursday night games are streamed on Prime as well. I was able to switch over and immediately got full HD quality live streaming from the Amazon App while the Spectrum app was so blurry and choppy you couldn't watch the game.
When we have issues, Amazone Prime streaming, Netflix streaming, and CBS App streaming are all HD quality. Spectrum needs to revamp their roku app and make it a more reliable, especially considering the price I'm paying for service.
I am having the same problem. Was told by technical support that it was a problem with the Live Player tool, what ever is that. Gave no indication when the problem will be solved.
Errors like these are without a doubt connectivity issues, but they are NOT in house connectivity issues. As stated, and I can confirm, HULU, Netflix, Amazon Video, and YouTube all stream FLAWLESSLY, without freezing or buffering through any of the 10 devices I own to stream on. Your Spectrum app is the ONLY one which constantly freezes, rebuffers, and suffers from degraded picture quality. The apps have been uninstalled and reinstalled numerous times since I first began using Spectrum Streaming. It performs the same on all 4 of my Roku players, as well as my Xbox One. You can read your troubleshooting teleprompter and recite the typical troubleshooting tactics, but you need to think outside of the box here and as a consumer. Your service is the ONLY service out of numerous other streaming services with these issues. Unless your app requires double the bandwidth as your competition, you have an engineering flaw that needs to be addressed if you want to continue to be looked at as a serious streaming competitor. All the consumer wants to hear is that your company admits to a flaw in your streaming service which can provide the quality and performance of other streaming services, but you are looking into the concern and a possible solution.
I agree, other apps work perfectly well, it's only the low quality Spectrum app that is the issue.
I just signed up with Spectrum to have the streaming service and it worked fine for a week. Now, I can barely get it to work at all. I'm getting the RLP-999 error code. It is extremely frustrating because as stated be others, all of my other apps are functioning normally.
Just posted the following in another thread:
Some observations thanks to the insight of the person who posted the "press up 5-6 times" tip to get the stats. I did this and saw a horrendous 406 bitrate, thus explaining the poor picture although the menus etc from the app were fine. Looking at the local NBC live via their app had a great picture; same via the Spectrum app very poor. This is not a network issue, no other app has the same issue and Roku reported excellent connectivity and signal.
Wondering if perhaps there was a newer app version, I deleted and reinstalled and got the same 4.15.1 dated December 3rd 2018. But interesting when it came up on default channel 1 - Spectrums news channel - there was a great picture. Back to NBC and same again, great picture and the bit rate was up to over 4000 but subsequent tests averaged around the 3600 mark. Major improvement and a couple of checks later, still good. Flipped back to cable box for now until I am convinced - and load all apps needed.
Today I arced it up and not only was the picture crap again but worse and showing a bitrate of 211. Back and forth checking a few channels, rebooted Roku, even re associated network made no difference excpet to get up to around the 406 mark. Again, local NBC great on the NBC app. Out of interest, lets uninstall and reinstall app - and again same 4.15.1 and again a great picture with over 3600 bit rate. I'll keep poking at this but maybe this information is useful and of interest to Spectrum to perhaps get to the bottom of these issues that seem to be random but perhaps with a developing pattern.
Same here Error code RLP-999. Yuk!