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ordered today, questions from other customers

gossett2018gossett2018 Posts: 1

I purchased an iphone x today over the phone.  My credit card has been charged but still no tracking or shipping info. 


Anyone that has ordered Mobile can you tell me how long it took you to get tracking info once your card was charged?

Since today is Sunday and I ordered at 4pm Saturday, when should I expect to get my phone?


Thanks a lot!


  • TheTekHeadsTheTekHeads Posts: 47
    Sep 09, 2018

    I placed my order online on 8/31, got a called next day confirming order. Card was charged on 9/1. Granted, this was a holiday weekened, so I did not get my tracking info until 9/4 and received my device on 9/6. So far so good, I took the GS9. Everything is Spectrum branded including the box and SIM card, however there is no branding on the device. Service is great so far (NE Ohio area) data is solid, 50mbps down / 25 up. 

  • James_MJames_M Posts: 2,083 ADMIN
    Sep 10, 2018



    You would need to contact Spectrum Mobile directly for tracking information, if it has not been received yet.  They can be reached directly at 1-855-707-7328.

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