Set-top box non-op after power outage?
I have two cable boxes in my house due to the recent digital changeover. I have a Scientific Atlanta in my living room (which I've had for a few years) and a Cisco box in our bedroom that I just got a couple months ago.
Early sunday morning we had a power outage, after it came back on neither box was displaying the time or working. I called the automated system and had it send a reboot. Atlanta box rebooted, was not showing time but the cable was working fine. The Cisco box didn't do anything, even after subsequent reboot attempts.
When i turn the Cisco box on, it shows the blue "Scientific Atlana" home screen for awhile, then the screen goes black and it goes to channel 1 with no picture. If you change the channels, it says something like "connection with the network was interrupted" in a gray box at the bottom of the screen.
Just a little bit ago I unplugged it and plugged it back in, it rebooted, showed "boot" on the screen, did a few thing, power light flashed, it shut back off. When I turned it back on it said "Notice: This device is not authorized for use, please call 1-800-XXX-XXXX." Unfortunately I did not get the number. I just tried another unplug-reboot, going to let it sit for awhile since after the last one I read on the website that if the clock doesn't display, the box is not ready for use (even though that wasn't the case with the living room box).
i've tried to call customer service a couple times, waited on hold for 10+ minutes and never got through, so I'm just wondering if anyone knows what is causing the issue here. Sorry for the long post.