Welcome to the Spectrum Community

Get answers, share solutions, help your community.

Start here

Incorrect Programming Is Showing On Certain Networks (resolved 9/2018)

NatT96NatT96 Posts: 2
edited August 27 in Spectrum TV App 2018 Archive Sep 27, 2018

So I am selecting networks to be presented with the wrong television show instead. For example, I'll select Cartoon Network to watch Family Guy on Adult Swim (At 11PM) and Teen Titans Go shows up instead. Its still doing it too, it's creepy and strange, I don't have a DVR service and am simply selecting the channel on my Roku, it's in a loop as well and plays the same show over and over again. I decided to add a photo of proof of this bizarre glitch.

Update - I have even removed the application and signed back into it, it still does this.

42575398_305066306746929_871518700526632960_n.jpg

Best Answer

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Sep 27, 2018 Accepted Answer

    Hi!

     

    I wanted to get back with you. I did a bit of digging and I do see that this issue 

    is known on Cartoon Network and we are working to get this corrected.

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

Replies

  • Julia_RJulia_R Posts: 4,284 Lead Mod
    Sep 27, 2018

    Good morning!

     

    So that we understand, you are trying to watch it live no On Demand correct? 

    You said it happens to a number of programs? Channels? 

     

    In the guide on your cable box are you seeing the same programming listed on the 

    guide on your Roku?

     

    If you do select the On Demand through the Roku for the channel/program do you

    get the wrong show there as well? 

     

    When you signed out of the App did you completely remove our app, restart the 

    Roku through the settings menu and then readd the App? 

     

    Regards,
    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums

  • NatT96NatT96 Posts: 2
    Sep 27, 2018

    Alright then! Thanks, Julia, I knew I wasn't going crazy.

This discussion has been closed.