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Login not working online or MySpectrum App

I have attempted resetting my password and tried to login from multiple devices, browsers, and the MySpectrum app but I am always redirected to login page. I know it's not an issue with my actual password because if I put password in wrong it tells me my login info is  incorrect. This seems like a TWC issue - how can I fix??


This is URL that appears after I try to login;




Best Answer

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Oct 07, 2018 Accepted Answer

    The redirect login loop is normally caused when the person is putting 

    in credentials from a former account.


    This we see relatively frequently when people have moved and do not know

    that the account numbers change. The new account would need to be registered.


    Because your peers here in the forums are not able to check to determine 

    the reason for this loop I encourage you to contact our Social Media Customer 

    Care Team. 


    Twitter: @Ask_Spectrum

    Facebook: https://www.facebook.com/Spectrum

    Julia R.
    Spectrum-Social Media Customer Care
    Lead Moderator-Community Forums



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