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xxr3796xxr3796 Posts: 3
edited August 27 in Spectrum TV App 2018 Archive Oct 13, 2018

i was previously using the modem router combination from spectrum and my spectrum tv app worked with Roku.    I recently exchanged it for just the modem at the Spectrum store and am using my own router which has better range.  Upon doing that, I can no longer get the spectrum tv ap to work on my tv's.  It works on phone and lap top.  I get error code RL-1000 after I input my spectrum user name and password.  Ive called support several times and they say they are working on a fix.....Why did it work with Spectrums router and not mine?

Best Answer

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Oct 15, 2018 Accepted Answer

    You may have to delete the app and reinstall it so it can configure correctly to your personal router.


    I have three Roku devices in my house that all work with my personal router.


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