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Can’t send email when I’m out of town

aweiseaweise Posts: 4
in Email Nov 03, 2018
I live in the Albany, NY area. I’m traveling this weekend and attempted to send an email via my nycap.rr.com address, but got the following error: Cannot Send Mail: The user name or password for “SMTP:[email protected]@mobile-smtp.roadrunner.com” is incorrect. I just recently changed my password, so I know it’s correct. I can receive email just fine, too. Why does this happen? Am I using the wrong outgoing server? Is it blocking me because I’m on a network not local to my home? I’m using the native mail client on my Apple iPhone and iPad. Thanks!

Best Answer

  • aweiseaweise Posts: 4
    Nov 05, 2018 Accepted Answer

    Yes, I can send and receive from webmail. I just can't from my native mail client.

Replies

  • ddeerrffddeerrff Posts: 151 ✭✭✭✭
    Nov 04, 2018

    It is blocking you because you're on a network not local to your home.

    If you go to the Spectrum online email portal, https://webmail.spectrum.net , you can post from there.  At least you could last time I tried it a couple years ago.

  • aweiseaweise Posts: 4
    Nov 05, 2018

    Why do they do this? What are the security implications of me sending email while I'm not at home (assuming that's the issue)? What's the difference between me doing this from Buffalo, NY compared to me being on my office network in Albany?

     

    I pay Spectrum plenty of money every month. I don't see why I'm not able to do something as simple as this.

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Nov 05, 2018

    Are able to send and receive from webmail?   Webmail.Spectrum.net

    You should be able to send and receive from that within the US.

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Nov 05, 2018

    What do you have set as the outgoing mail server? 

     

    You can review settings here: Email Support

     

    We have also migrated most domains over to using webmail.spectrum.net

    Are you able to login there and send/receive? 

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

     

  • aweiseaweise Posts: 4
    Nov 05, 2018

    I had mobile-smtp.roadrunner.com as the outgoing server. However, I changed that to mail.twc.com while I was having the problems and I still wasn't able to connect to it - whether or not I used SSL. 

     

    I typically don't use the webmail interface, but that did work. It's just easier to use my native mail client.

This discussion has been closed.