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Phone is diverting to voice mail

KarenKaren Posts: 4
in Digital Phone Nov 09, 2018

Over the past week, every day at some point, all of our phone calls are being diverted to voice mail.  The phone does not ring at all, it just goes to voice mail.  I manage to get the phone calls to ring through but phone calls start diverting again.   I have all the call blocking features cut off.  Help!


  • karlbeckmankarlbeckman Posts: 2,205 ✭✭✭✭
    Nov 10, 2018

    This will happen if your cable connection is out of service for some reason.  It's pretty much the same as when your internet connection drops due to a noisy signal.  Make a service appointment with Spectrum, and DO NOT power cycle your modem during the 6 to 8 hours ahead of your appointment. 

  • K4GPBK4GPB Posts: 8
    Dec 07, 2018

    I had same issue and turning off simultaneous ring fixed it all!

    It was a concurrent item with the NOMOROBO thing.

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Dec 30, 2018

    Sorry for the late reply, @K4GPB your calls were also diverting to Voice Mail?


    @Karen  any update on this?



    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

  • K4GPBK4GPB Posts: 8
    Dec 30, 2018

    Yes, some went to voice mail only if the caller stayed on the line long enough during all the silence of hearing no ringing.


    Addditional factoid:

    I have  my Arriss modem and Netgear router (on uninterruptible power supplies) power-cycled daily via 5-dollar lamp timers aound 2 AM, for the past two years or so.... for terrific reliability!

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