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Not Receiving Certain Emails

DawterDawter Posts: 11
in Email Dec 20, 2018

My 2 sisters email me but I don't receive them anywhere. They are using the correct email address. What gives? This began the end of October.

Best Answer

  • DawterDawter Posts: 11
    Jan 05, 2019 Accepted Answer

    It turns out I was still using the RoadRunner webmail. I called Spectrum and the gentleman helped me switch to Spectrum webmail.  Somehow in the TW/Spectrum move it blocked about 50 addressess!

    Once I got into Spectrum and cleared out the blocked addresses I was good to go.

     

Replies

  • Julia_RJulia_R Posts: 4,167 Lead Mod
    Dec 22, 2018

    Hi Dawter.

     

    Are you using a 3rd party mail client? If you are have you checked webmail? 

     

    Does she get a bounceback? Are you able to email her from the email in question?

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

     

  • 1313 Posts: 38
    Jan 03, 2019

    I have had a problem receiving emails on a "socal.rr.com" email account for some time now from my gas company.    Some months ago after a Spectrum email reformatting, these messages appeared.  They were in chronological order but were displayed with send date decades in the future.  A little while later there must have been another change and they vanished again.

     

    What that tells me is that there is a wierd bug in the date field interface between the sender and Spectrum email.   Perhaps this is unrelated to OP's problem, but I thought I would share.

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