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Why has this Spectrum TV app sound issue not been resolved

I recently purchased a Samsung smart TV after being told that the app would work better on it. It worked fine for about 3 days but I haven’t had sound for more than 2 weeks. I’ve tried reloading the app and rebooting my modem and router to no avail. Please fix this

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  • Julia_RJulia_R Posts: 4,186 Lead Mod
    Dec 31, 2018

    Good morning.

     

    While we have had some issue with the Samsung app the problem appears to be

    related to your Internet connection. I was able to locate your account and am 

    seeing T4 timeouts, some signal issues on your downstream and too many 

    correcteds and uncorrectables.  This can cause a number of issues with connection

    to the Internet and a variety of issues with streaming.

     

    I encourage you to contact our Social Media Customer Care team to schedule a 

    technician. Please reference this post.

     

    Twitter: @Ask_Spectrum

    Facebook: https://www.facebook.com/Spectrum

     

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Care

    Lead Moderator-Community Forums

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