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HDDVR GUIDE/DVR issue

PhillipslatePhillipslate Posts: 1
edited August 27 in Watch TV 2019 Archive Jan 19, 2019
I have had my hd dvr for about 5 months and no issues. Tuesday it powered off and when it came back on the time was wrong and the guide was unavailable. I can access my recordings but since the guide is unavailable nothing new is recorded. We contacted spectrum, who then sent out at tech or then said it was a known issue with our box. We are now on day 4 of it not working. Any one else have this issue or know a way to fix?

Comments

  • SatchSatch Posts: 3,701 helper
    Jan 19, 2019

    @Phillipslate wrote:
    I have had my hd dvr for about 5 months and no issues. Tuesday it powered off and when it came back on the time was wrong and the guide was unavailable. I can access my recordings but since the guide is unavailable nothing new is recorded. We contacted spectrum, who then sent out at tech or then said it was a known issue with our box. We are now on day 4 of it not working. Any one else have this issue or know a way to fix?

     

    Are you in Florida?

     

    They are having similar problems with the Guide not be avaliable for 4-5 days and nothing DVR'able because of this.  As an alterative, you could use Spectrum TV as a workaround.

     

    When this gets fixed, call and request a credit for the number of days that you were without DVR service.

     

    Satch


     

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