Where to return Apple TVs?
Cable finally came to my house. All I wanted was internet, but the sales people talked me into the TV and Phone bundle. I wanted wireless so they fixed me up with one dvr box and three apple tvs. They told me I could cancel anytime - no contracts. Installation was last Thursday, but Apple TVs didn't arrive until later that same day. Set up one fine. Started having problems with second one. Then neither worked. Called tech support and after an hour of trying different things they couldn't get things going so they escalated it to "engineering" who would call back within 72 hours. They didn't call back. All this was way too complicated for my wife and mother-in law. So Monday I called to cancel tv and phone. The Spectrum rep understood and cancelled telling me to return the equipment to the local Spectrum store. I went to the store. They took the DVR box but said they couldn't take the Apple TVs - I asked them where to send these and their computer would only tell them I had to call. I called. Another hour and they couldn't figure out where to return the Apple TVs! So they suggested I bring them to a UPS store who has a contract with Spectrum. However, they couldn't give me a return authorization number. Does anyone know where to send the Apple TV devices?