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Anybody ever seen a Signals Page like this?

rocketjetzrocketjetz Posts: 128 ✭✭✭✭
in Connectivity Mar 26, 2019

Screenshot 2019-03-26 at 11.30_edited.jpg

WTF? It's been a while since I looked at my Signals Page and whoa and behold?!  Anybody got any idea what's up with channel 3 and 8. I also have a ton of Corrected and Uncorrected spread across all channels.  Would a Modem reboot help here? maybe call TS and get them to resend a new config file? Is the modem going bad.....again? Inquiring minds would like to know.

Accepted Answers

  • reds91185reds91185 Posts: 2,452
    Mar 26, 2019 Accepted Answer

    The modem rarely, if ever, is the cause of signal issues. I would put money on this being a squirrel chewed line or a water-logged pedestal.

  • James_MJames_M Posts: 2,083 ADMIN
    Mar 26, 2019 Accepted Answer

    @rocketjetz , 

     

    I agree with @reds91185 .  I pulled up your modem on our diagnostics and the downstream RX levels are out of range.  There are also some SNR issues.  Likely a damaged coax or water, which is normal for spring.  You will need a service call to fix the issue.  You can contact us at @Forums_Help  and we can set one up for you.

     

       

  • rocketjetzrocketjetz Posts: 128 ✭✭✭✭
    Mar 27, 2019 Accepted Answer

    reds: arrived about 10 minutes late....attached is a pic of the nid.....notice the big honking filter in the lower left(that was removed)  and a pic of the tap....the f connectors in the nid were replaced with compression fittings and from there it went to a splitter that was replaced as it went bad(must have been at least 15 years old at a minumum) also with new compression fittings....signals are great now....took about 20 minutes or so to fix. NIDNIDdownstream 1downstream 1downstream 2downstream 2TAP in groundTAP in ground

Replies

  • rocketjetzrocketjetz Posts: 128 ✭✭✭✭
    Mar 27, 2019

    Contacted Spectrum via Facebook and have an appt setup for today at  2PM EST. Wow that was fast.  We have had a lot of rain around here lately, and we have rabbits and squirrels and even raccoons around so maybe they chewed the line or something. Thanks for all your help.

  • reds91185reds91185 Posts: 2,452
    Mar 27, 2019

    Keep us posted.

  • RAIST5150RAIST5150 Posts: 646 ✭✭✭✭
    Mar 27, 2019
    Been seeing this in our market lately. A lot of construction and expansion going on... road widening projects, infrastructure upgrades (a crap-ton of legacy hardware and cabling dating back to the Clinton era or older), storm recovery efforts... we see all kinds of weird signalling issues rearing ugly heads all over the place.

    The weirdest one lately is channel one suddenly just stopped locking at all, really screwing with the 32 channel modems. Can see it in a spectrum analyzer... the arc, gap to noise floor and all looks just like channel 2, but the modems no longer grab it.

    But, I use a 24channel modem so it doesn't impact my throughput. Plus they are in the process of moving our market to higher base speeds, so it will get addressed eventually, Verizon is stepping up their residential service expansion again (already training reps on it here), so they are going to have to get all channels cleared up soon to properly compete.

    If it shows up again after the visit, reboot and give it a couple days. If they show up again, run it up the flagpole so they are aware of the deadspace still in the spectrum. Will take a while to get the right team on it, but they WILL get to it eventually... can't afford not to.
  • reds91185reds91185 Posts: 2,452
    Mar 28, 2019

    That made a huge difference!

  • James_MJames_M Posts: 2,083 ADMIN
    Mar 28, 2019

    @rocketjetz , 

     

    Thanks for the updates.  Glad to hear that the issue was addressed and your signal levels are corrected.  Please let us know anytime you need assistance.   

  • rocketjetzrocketjetz Posts: 128 ✭✭✭✭
    Mar 28, 2019
    Yes the signals are almost perfect!
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