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Is this a Phishing email or Legit?

shall79shall79 Posts: 1
edited August 21 in Internet 2019 Archive Apr 30, 2019

I received an email this evening from:  [email protected] that says:

 

"Your Self-Install Kit has Shipped,

Thank you for your recent Spectrum order,  Your order is on the way.  You can view updated Shipment Details using the tracking link provided."

 It goes on to say...

"Equipment Shipped: HD WORLDBOX 2.0"

 

My account number is listed and everything along with my address.

 

I never requested this product or set up an appointment for a tech to come to my home, so I'm a little confused as to how this would be set up without my authorization.  

 

I DID NOT CLICK ON ANY OF THE LINKS IN THE EMAIL!!!

 

I went to my account dashboard and it says that a tech is suppose to visit my home tomorrow, but again I didn't order this....

 

 

 

 

Comments

  • reds91185reds91185 Posts: 2,452 ✭✭✭✭
    Apr 30, 2019

    Go straight to the source and call Spectrum directly at the customer service number listed on the website and ask them if any changes have been made to your account or if they have any pending orders.

     

    https://www.spectrum.net/contact-us/

  • Julia_RJulia_R Posts: 4,286 Lead Mod
    Apr 30, 2019

    If you ever receive any questionable communication from Spectrum please

    do not click any of the links provided and contact us straight away.

     

    Twitter: @Ask_Spectrum

    Facebook: https://www.facebook.com/Spectrum

    1-855-70-SPECTRUM (855-707-7328)

     

    Regards,

    Julia R.

    Spectrum-Social Media Customer Service

    Lead Moderator-Community Forums

  • SatchSatch Posts: 3,712 helper
    May 01, 2019

    In addition to all of the above recommendations,

     

    I would also change your email password and run a full virus scan on your computer, just to make sure that your data and identity is OK.

     

    Satch

This discussion has been closed.