Unable to retrieve account information. Error Code: NO_ACCOUNT

Reference ID: QDM72-YCLWN-7DMR4-6TEU3-KRS35

I can't login to my account. What does no account mean?? 

Best Answer

  • James_MJames_M Posts: 2,435 ADMIN
    May 02, 2019 Accepted Answer

    We apologize for the frustration.  There is currently a known issue with the My Account Portal.  Engineers are engaged and working to resolve the issue as soon as possible.  Unfortunately, there is not an ETA available at this time.   


  • kal77kal77 Posts: 1
    May 02, 2019

    I'm getting the same error code (No Account) this morning. Everything seems to be working (phone, cable, internet) otherwise. Not sure what's going on...


    Ref ID for me is: KJ8M7-NR3TJ-9P2VQ-UP7C5-2VUMG

  • James_MJames_M Posts: 2,435 ADMIN
    May 03, 2019



    As of 9:00 am this morning, this issue has been resolved.  If you are still experiencing a problem,  we encourage you to contact support directly for further assistance.


    Please contact us at: 

This discussion has been closed.