My experience Time Warner vs, Spectrum
My experience Time Warner vs, Spectrum. A couple of months ago one remote went bad. The stores are few and far between but after a half hour drive I arrived at the Spectrum store, formerly the Time Warner store.
Immediately as you come in the door there is a touch screen for customers to check in. As you can imagine using a touch screen device was confusing to some and in the past under TW some of us more tech savy customers would help the others on how to use it.
This time when I arrived there was a very nice young staff member helping people to check in. I was second in the check in line and when she was done with the first customer and before I could attempt to check in, she saw the remote in my hand and asked if I needed a new one. I said yes and she walked over to the side of the store reached into a box and gave me the new remote. Dazed, I turned around and walked out the door.
In previous similar visits to the Time Warner store at the same location I would have to spend a couple of minutes checking in on the touch screen, retieve a printed number, look to the wall to see where I stood, finally being called, having to show ID, having serial numbers checked, signing paperwork. Forty-five minutes easy.